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You can find the current article at its original source at http://www.guardian.co.uk/money/2013/jul/22/royal-mail-redirection-failed
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| I paid Royal Mail £150 for redirection and they still failed to deliver | I paid Royal Mail £150 for redirection and they still failed to deliver |
| (2 months later) | |
| I had to take out three separate redirection services through Royal Mail – at £50 each – and none of them works. I have one from my old address to a temporary address in London, one from the temporary address to a my permanent address in London and one for the redirection of my dad's post as I had power of attorney when he developed Alzheimer's. He died in April, when Royal Mail informed me it was impossible to keep redirecting his mail as there is a maximum period of two years for a single redirection. After weeks of emails and letters and calls I was charged another £50 to set up a "special circumstance" redirection from his address to my new one. But post is either going to any three of the old addresses or into the ether, leading to a constant tour to collect post from multiple addresses. Important documents have gone missing as I try and deal with my dad's estate in a timely manner. The lack of understanding and service from Royal Mail has been unbelievable and most importantly (despite the hours of wasted time and £150-plus I have paid), the redirections still do not work. JT, North London | I had to take out three separate redirection services through Royal Mail – at £50 each – and none of them works. I have one from my old address to a temporary address in London, one from the temporary address to a my permanent address in London and one for the redirection of my dad's post as I had power of attorney when he developed Alzheimer's. He died in April, when Royal Mail informed me it was impossible to keep redirecting his mail as there is a maximum period of two years for a single redirection. After weeks of emails and letters and calls I was charged another £50 to set up a "special circumstance" redirection from his address to my new one. But post is either going to any three of the old addresses or into the ether, leading to a constant tour to collect post from multiple addresses. Important documents have gone missing as I try and deal with my dad's estate in a timely manner. The lack of understanding and service from Royal Mail has been unbelievable and most importantly (despite the hours of wasted time and £150-plus I have paid), the redirections still do not work. JT, North London |
| We've had a huge number of complaints over the years about the "hit and miss' service from Royal Mail redirection. Your case has been dragging on to a ridiculous extent and you had been trying to resolve this with Royal Mail's own customer services department – unsuccessfully – for six months until we intervened. Royal Mail has now issued an apology to you, agreeing to facilitate the extension of one of the redirections for a period beyond the two years maximum length, and as a gesture of goodwill has offered £100 (subsequently raised at our request to £150) to cover some of your costs and inconvenience. | We've had a huge number of complaints over the years about the "hit and miss' service from Royal Mail redirection. Your case has been dragging on to a ridiculous extent and you had been trying to resolve this with Royal Mail's own customer services department – unsuccessfully – for six months until we intervened. Royal Mail has now issued an apology to you, agreeing to facilitate the extension of one of the redirections for a period beyond the two years maximum length, and as a gesture of goodwill has offered £100 (subsequently raised at our request to £150) to cover some of your costs and inconvenience. |
| We welcome letters but cannot answer individually. Email us at consumer.champions@guardian.co.uk or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number | We welcome letters but cannot answer individually. Email us at consumer.champions@guardian.co.uk or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number |
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