The broadband service run by mobile firm Orange is experiencing a "major" national outage.
The broadband service run by mobile firm Orange is experiencing a "major" national outage.
Several users have complained that they have been unable to use their connection since Monday afternoon.
Several users have complained that they have been unable to use their connection since Monday afternoon.
The company said the fault on the service, formerly known as Wanadoo, was due to a "third party network failure affecting large parts of country".
A spokesperson for the company said the fault on the service, formerly known as Wanadoo, was caused by a "network equipment failure".
Orange said they were working to fix the problem but there is no indication when a normal service will resume.
Orange said they were working to fix the problem but there is no indication when a normal service will resume.
The BBC news website was alerted to the fault by a reader who had been unable to connect to the internet for the last two days.
The BBC news website was alerted to the fault by a reader who had been unable to connect to the internet for the last two days.
Other users have since confirmed the problem.
Other users have since confirmed the problem.
No-one from Orange was immediately available to comment on the outage but a recorded message on the technical support line for the broadband service confirmed the problems.
Local failures
Orange confirmed that there had been broadband network outage that started at approximately 16:00 yesterday.
The company said the problem only affected customers within their Local Loop Unbundled (LLU) network.
LLUs use equipment installed in a telephone exchange by a third party company, such as Orange, instead of BT.
There is no indication of how many customers were affected by the outage.
Engineers working over night restored connections to 20% of affected customers overnight.
"We are working to restore normal service to all customers as quickly as possible," said an Orange spokesperson. "We apologise to those customers affected."
The latest broadband service status report on the Orange website said the service was "up and running at the moment," but the report was dated August 2006.
The latest broadband service status report on the Orange website said the service was "up and running at the moment," but the report was dated August 2006.
Orange started offering broadband earlier this year after the company absorbed internet service provider Wanadoo - also owned by Orange's parent, France Telecom.
Orange started offering broadband earlier this year after the company absorbed internet service provider Wanadoo - also owned by Orange's parent, France Telecom.
Orange offers a "triple play" package to its customers which bundles mobile phone, landline and broadband services as an all-in-one deal.
Orange offers a "triple play" package to its customers which bundles mobile phone, landline and broadband services as an all-in-one deal.
Have you been affected by the Orange outage or do you use a different broadband supplier experiencing the same problems? Send your comments to the BBC News website using the form below
Have you been affected by the Orange outage or do you use a different broadband supplier experiencing the same problems? Send your comments to the BBC News website using the form below
