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| Scottish Power to pay customers £8.5m after Ofgem probe | Scottish Power to pay customers £8.5m after Ofgem probe |
| (35 minutes later) | |
| Scottish Power is to pay customers £8.5m after an investigation by industry regulator Ofgem into its doorstep and telephone selling. | Scottish Power is to pay customers £8.5m after an investigation by industry regulator Ofgem into its doorstep and telephone selling. |
| Ofgem said customers were misled during sales approaches due to Scottish Power's failure to "adequately train and monitor" staff. | Ofgem said customers were misled during sales approaches due to Scottish Power's failure to "adequately train and monitor" staff. |
| The money will go directly to consumers that were misled, as well as consumers on the "warm home discount" scheme. | |
| The mis-selling took place between 2009 and 2012. | |
| "Today's announcement is a clear signal to energy suppliers of the consequences of breaching licence obligations," said Ofgem's senior partner in charge of enforcement Sarah Harrison. | |
| Scottish Power will pay £7.5m to the 140,000 customers it has on the government-led "warm home discount scheme" aimed at supporting customers who are likely to be at risk of fuel poverty. | |
| It estimates each will receive a payment of about £50. | |
| It has also set up a £1m customer compensation fund for customers who believe they have been mis-sold to. | |
| Scottish Power said the failings identified had now all been rectified. It stopped doorstep sales in 2011 and has also put in place independent checks on the conduct of its telephone agents. | |
| Ofgem said the size of the fine reflected Scottish Power's cooperation during the investigation. | |
| "Ofgem's investigation found no evidence of a strategy by Scottish Power to deliberately mis-sell to customers," the energy regulator said in a statement. | |
| New rules | |
| Also on Tuesday, new rules from Ofgem came into force preventing energy firms from increasing prices during fixed-term contracts. | |
| Firms are also banned from automatically rolling customers on to another fixed-term offer when their current one ends. | |
| Ofgem says the changes are aimed at ensuring customers get the best energy deal for them. | |
| "Ofgem is going to make it easier for consumers to 'vote with their feet'", said Ofgem chief executive Andrew Wright. | |
| The rules are part of a series of reforms, relating to new standards of conduct for energy firms. | |
| "Our reforms seek to give consumers the tools they need to find the best energy deal for them," added Mr Wright. | |
| The reform follows Ofgem's research showing that even on fixed-term deals, suppliers could still increase prices. |