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You can find the current article at its original source at http://www.theguardian.com/business/2013/dec/03/rbs-says-sorry-card-glitch-cyber-monday
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| Version 0 | Version 1 |
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| RBS says sorry for card glitch on Cyber Monday | RBS says sorry for card glitch on Cyber Monday |
| (35 minutes later) | |
| Royal Bank of Scotland apologised to customers and promised to compensate those "left out of pocket" by a technical fault which left them unable to pay for purchases on one of the busiest shopping days of the year. | Royal Bank of Scotland apologised to customers and promised to compensate those "left out of pocket" by a technical fault which left them unable to pay for purchases on one of the busiest shopping days of the year. |
| Customers of RBS, NatWest and Ulster Bank were not able to complete transactions using their debit cards, or withdraw money from cash machines on Monday, dubbed "Cyber Monday" because it is traditionally the busiest day of the year for online shopping as consumers prepare for Christmas. | |
| Payments were declined, while some customers could not access the banks' websites or smartphone apps. | Payments were declined, while some customers could not access the banks' websites or smartphone apps. |
| Typically around 250,000 RBS customers will use a cash machine every hour. | Typically around 250,000 RBS customers will use a cash machine every hour. |
| RBS took to Twitter on Tuesday morning to apologise to furious customers. | RBS took to Twitter on Tuesday morning to apologise to furious customers. |
| "The systems issues that affected our customers last night have now been resolved and all of our services are now back working normally," the bank tweeted. | "The systems issues that affected our customers last night have now been resolved and all of our services are now back working normally," the bank tweeted. |
| "We would like to apologise to our customers. If anyone has been left out of pocket as a result of these problems, we will put this right." | "We would like to apologise to our customers. If anyone has been left out of pocket as a result of these problems, we will put this right." |
| RBS advised any customers experiencing "issues" on Tuesday morning to get in touch with its call centres or branches, despite saying the problems were now resolved. | RBS advised any customers experiencing "issues" on Tuesday morning to get in touch with its call centres or branches, despite saying the problems were now resolved. |
| The failure is a huge embarrassment for RBS, following similar glitches 18 months ago when IT problems locked many customers out of their accounts for several days. | The failure is a huge embarrassment for RBS, following similar glitches 18 months ago when IT problems locked many customers out of their accounts for several days. |
| The cause of the chaos is unclear, with speculation ranging from suggestions of a cyber attack to a repeat of the previous problem. | The cause of the chaos is unclear, with speculation ranging from suggestions of a cyber attack to a repeat of the previous problem. |
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