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NatWest hit by further online banking problems 'Deliberate disruption' hits NatWest online services
(about 2 hours later)
Customers of NatWest have faced difficulties logging on to online banking, less than a week after a major IT failure at the bank. A deliberate attempt to disrupt services at NatWest left some customers struggling to access online banking on Friday.
A number of customers reported problems getting on to the bank's website, from which they normally access their accounts online. The surge of traffic - known as a distributed denial of service attack - was blamed by the RBS Group for the access problems.
The problem, which has now been solved, comes after a computer failure on Monday created severe disruption. The disruption lasted for an hour from 11:30 GMT.
It affected NatWest, RBS and Ulster Bank - all part of the same group. It came less than a week after a major computer failure left some customers unable to use cards and cash machines.
Details safe
On Friday, a number of customers reported problems getting on to the bank's website, from which they normally access their accounts online.
The RBS Group - which includes RBS, NatWest and Ulster Bank - said that NatWest was worst affected by the "deliberate" disruption.
"Due to a surge in internet traffic deliberately directed at the NatWest website, customers experienced difficulties accessing some of our customer websites today," a spokeswoman for RBS said.
"This deliberate surge of traffic is commonly known as a distributed denial of service (DDoS) attack. We have taken the appropriate action to restore the affected websites. At no time was there any risk to customers. We apologise for the inconvenience caused."
She stressed that the latest incident was not connected to Monday's IT failure and no customer information was compromised at any time.
The incident on Monday also affected cash machines and card payments and prompted an apology from the boss of the RBS group, Ross McEwan.The incident on Monday also affected cash machines and card payments and prompted an apology from the boss of the RBS group, Ross McEwan.
Those still affected by the latest incident have been told to use an alternative link in order to access online banking.