This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.

You can find the current article at its original source at http://www.bbc.co.uk/news/business-25345157

The article has changed 4 times. There is an RSS feed of changes available.

Version 0 Version 1
Freephone 'to mean free' says telecoms regulator Ofcom Freephone to mean free, says telecoms regulator Ofcom
(about 3 hours later)
Calls to businesses or services using 'freephone' numbers will be free from mobile phones as well as landlines, says the telecoms regulator, Ofcom. Calls to businesses or services using freephone numbers will be free from mobile phones as well as landlines, telecoms regulator Ofcom has said.
Under the plan, calls to 0800, 0808 and 116 numbers will always be free.Under the plan, calls to 0800, 0808 and 116 numbers will always be free.
This is one of a raft of changes announced on Thursday affecting calls to businesses or services . The move is one of a number of changes announced by the regulator affecting calls to businesses or services.
Ed Richards, Ofcom's chief executive said that the changes will be "the biggest for UK telephone customers in more than a decade." Ed Richards, Ofcom's chief executive, said the changes would be "the biggest for UK telephone customers in more than a decade".
These changes will be made in the next 18 months, and Ofcom said it will develop a campaign for consumers to explain in more detail how the changes will work. The changes will be made in June 2015, and Ofcom said it would develop a campaign for consumers to explain in more detail how the changes will work.
Additionally, callers to 08, 09 or 118 numbers will be told how much their call will cost, broken down into an "access charge" and an additional "service charge". This will be highlighted on your bill and you may also be told by a recorded message. Callers to 08, 09 or 118 numbers will be told how much their call will cost, broken down into an "access charge" and an additional "service charge". This will be highlighted on customers' bills and callers may also be told by a recorded message.
Phone companies will set their "access charge", while the business or service will control the "service charge." Phone companies will set their access charge, while the business or service will control the service charge. This will, in theory, promote competition between the phone operators as customers will be able to compare the rate of their access charges.
Mobile phone companies currently have different access charges for different numbers, and these are not made clear on customers' bills. They also vary considerably.
'Confusion''Confusion'
As an example, Ofcom said that currently callers are given information such as: "Calls will cost X pence per minute from a BT line. Calls may vary from other landlines and calls from mobiles may cost considerably more." Currently if someone chooses to call a game show or votes on a reality television programme and the call comes from a BT landline, there is a message explaining how much it costs. But there is no specific information if you call from other service providers or mobiles.
Under the new pricing structure, Ofcom said that the message may say something like: "Calls will cost X pence per minute, plus your phone company's access charge." Ofcom says that currently callers are given a message such as: "Calls will cost X pence per minute from a BT line. Calls may vary from other landlines and calls from mobiles may cost considerably more."
Ofcom said that this will help consumers to see on their bills how much their phone provider is charging them, and make it simpler to compare this with others. Under the new pricing structure, Ofcom said that the message could be revised to say something like: "Calls will cost X pence per minute, plus your phone company's access charge."
Premium rate - 09 numbers - call charges are to be capped, and, Ofcom says, "confusion" over numbers starting with 0845 will be addressed. The regulator said that charges associated with 0845 would no longer be tied to where the call is being made from or to. Ofcom said that this would help consumers to see on their bills how much their phone provider is charging them, and make it simpler to compare this with others.
There will be a simple breakdown of the "access charge" and the "service charge" as with other numbers. Call charges on premium rate - 09 - numbers are to be capped, and Ofcom says "confusion" over numbers starting with 0845 will be addressed by giving a simple breakdown of the "access charge" and the "service charge" as with other numbers.
Finally, Ofcom added that it will also simplify tariffs for calls to 03 numbers, which must now be included in the inclusive minutes or other promotional offers a phone user might have. Ofcom also said that it would also simplify tariffs for calls to 03 numbers, which must now be included in the inclusive minutes or other promotional offers a phone user might have.