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Power companies 'let customers down' during Christmas storms Power companies 'let customers down' during Christmas storms
(35 minutes later)
Some power companies "let their customers down badly" over Christmas, the environment secretary has said.Some power companies "let their customers down badly" over Christmas, the environment secretary has said.
Owen Paterson's comments came after more than 150,000 properties were cut off at the height of the Christmas storms.Owen Paterson's comments came after more than 150,000 properties were cut off at the height of the Christmas storms.
Four properties in Kent were still without power on Monday, UK Power Networks said.Four properties in Kent were still without power on Monday, UK Power Networks said.
Meanwhile, road and rail troubles persisted as the Met Office warned of more gales and heavy rain on Monday.Meanwhile, road and rail troubles persisted as the Met Office warned of more gales and heavy rain on Monday.
Transport problems on Monday included:Transport problems on Monday included:
The South East was worst-hit by the power failures, with tens of thousands of homes in north Wales and Cumbria also left without power because of the storms, which caused huge travel disruption and flooding in the run-up to Christmas.The South East was worst-hit by the power failures, with tens of thousands of homes in north Wales and Cumbria also left without power because of the storms, which caused huge travel disruption and flooding in the run-up to Christmas.
On Sunday, the Energy Networks Association said the final 600 properties to have lost power before Christmas had been reconnected.On Sunday, the Energy Networks Association said the final 600 properties to have lost power before Christmas had been reconnected.
However, UK Power Networks said four properties in "very rural" parts of Kent were still without power because of damage to equipment to the property which will require further repairs.However, UK Power Networks said four properties in "very rural" parts of Kent were still without power because of damage to equipment to the property which will require further repairs.
Alexandr Prisyazhnyuk, who lives close to Canterbury, said his house had been cut off two days before Christmas after trees fell on cables that connected his home to the grid.Alexandr Prisyazhnyuk, who lives close to Canterbury, said his house had been cut off two days before Christmas after trees fell on cables that connected his home to the grid.
"I call UK Power every two hours and haven't had any response from them," he said."I call UK Power every two hours and haven't had any response from them," he said.
Mr Paterson told BBC Breakfast power companies should have been aware that the Environment Agency was warning of severe weather in the run-up to Christmas.Mr Paterson told BBC Breakfast power companies should have been aware that the Environment Agency was warning of severe weather in the run-up to Christmas.
"Quite clearly some of the power companies let their customers down badly," he said."Quite clearly some of the power companies let their customers down badly," he said.
"It seems obvious at this stage that they let too many of their staff go away for the Christmas holiday, they didn't have enough people manning the call centres and that wasn't acceptable.""It seems obvious at this stage that they let too many of their staff go away for the Christmas holiday, they didn't have enough people manning the call centres and that wasn't acceptable."
'Typical' winter storm'Typical' winter storm
Forecasters say the latest storm pushing in from the Atlantic will cross the UK from west to east on Monday.Forecasters say the latest storm pushing in from the Atlantic will cross the UK from west to east on Monday.
The Met Office has issued an amber warning for rain in Strathclyde and south-west Scotland and Lothian Borders, telling the public to be prepared for the risk of flooding.The Met Office has issued an amber warning for rain in Strathclyde and south-west Scotland and Lothian Borders, telling the public to be prepared for the risk of flooding.
Torrential rain has led to flooding in some parts of Scotland and problems on some roads.
There is also a yellow warning - the lowest of the three - for wind in Wales, north-west and north-east England, Yorkshire and Humber, the East Midlands, south-west England and London and the South East.There is also a yellow warning - the lowest of the three - for wind in Wales, north-west and north-east England, Yorkshire and Humber, the East Midlands, south-west England and London and the South East.
There are yellow warnings for rain in Wales, Northern Ireland, south-west England and much of Scotland.There are yellow warnings for rain in Wales, Northern Ireland, south-west England and much of Scotland.
BBC Weather forecaster Laura Gilchrist said that, although the Met Office had issued warnings, Monday's storm would "typical" for this time of year.BBC Weather forecaster Laura Gilchrist said that, although the Met Office had issued warnings, Monday's storm would "typical" for this time of year.
She said the rain was "not expected to cause further flooding in areas affected last week".She said the rain was "not expected to cause further flooding in areas affected last week".
The Environment Agency has seven flood warnings in place in England where flooding is expected and 106 flood alerts, where people should be prepared for possible flooding.The Environment Agency has seven flood warnings in place in England where flooding is expected and 106 flood alerts, where people should be prepared for possible flooding.
The Scottish Environment Protection Agency has 20 flood warnings in place and nine flood alerts.The Scottish Environment Protection Agency has 20 flood warnings in place and nine flood alerts.
The unsettled weather looks set to continue into the new year after the Met Office issued a yellow warning for rain on New Year's Day, affecting southern England and western Scotland.The unsettled weather looks set to continue into the new year after the Met Office issued a yellow warning for rain on New Year's Day, affecting southern England and western Scotland.
Mr Paterson said it was important that power companies and local councils had "adequate staff" to cope with any emergencies that might crop up.Mr Paterson said it was important that power companies and local councils had "adequate staff" to cope with any emergencies that might crop up.
He added: "We've made it very clear they have clear responsibilities to their customers and to their electors and we expect them to perform."He added: "We've made it very clear they have clear responsibilities to their customers and to their electors and we expect them to perform."
At the weekend, UK Power Networks, promised to increase compensation payments to customers who had lost power in the Christmas Eve storm.At the weekend, UK Power Networks, promised to increase compensation payments to customers who had lost power in the Christmas Eve storm.
The firm said it would will increase payments for 48 to 60-hour outages from £27 to £75 for those affected on Christmas Day.The firm said it would will increase payments for 48 to 60-hour outages from £27 to £75 for those affected on Christmas Day.
Meanwhile, the Civil Aviation Authority said it was talking to Gatwick Airport to establish whether it could have done more to help passengers who were stranded over Christmas after power problems at its north terminal affected check-ins.Meanwhile, the Civil Aviation Authority said it was talking to Gatwick Airport to establish whether it could have done more to help passengers who were stranded over Christmas after power problems at its north terminal affected check-ins.