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| Version 1 | Version 2 |
|---|---|
| Singapore Airlines A380 plane in emergency landing | Singapore Airlines A380 plane in emergency landing |
| (about 1 hour later) | |
| An Airbus A380 plane operated by Singapore Airlines was forced to make an emergency landing in Azerbaijan due to loss of cabin pressure. | An Airbus A380 plane operated by Singapore Airlines was forced to make an emergency landing in Azerbaijan due to loss of cabin pressure. |
| The plane was flying from London to Singapore and had 467 passengers and 27 crew members on board. | The plane was flying from London to Singapore and had 467 passengers and 27 crew members on board. |
| The airline said that oxygen masks were deployed and the aircraft landed "uneventfully" at the Baku airport. | The airline said that oxygen masks were deployed and the aircraft landed "uneventfully" at the Baku airport. |
| It said that none of the passengers or crew was injured and that it was investigating what caused the problem. | It said that none of the passengers or crew was injured and that it was investigating what caused the problem. |
| Singapore Airlines said a replacement airplane to take the stranded passengers on to Singapore had now departed and was due to arrive in Baku on 7 January. | |
| It said it had also sent staff from both Istanbul and Moscow to provide assistance on the ground in Baku. | |
| Complaints | |
| However, some customers writing on the airline's Facebook page complained about the wait for a replacement plane. | |
| Passenger Terri Mann, said that she had to sleep on a "cold steel bench" with her 17-month old child, and that there were no "food places" at the airport. | |
| "We are all a little hesitant about getting on our next legs of our journeys, just hope the worst is over," she wrote. | |
| Another passenger Mark Franklin wrote that the handling of the incident was "terrible". | |
| "It's not acceptable to not have even very basic refreshment or information for almost 500 people," he added. | |
| In response to the complaints, Singapore Airlines issued a statement on Facebook apologising: "We sincerely apologise to affected customers for the inconvenience caused by the diversion and the lengthy delay encountered at the airport in Baku," it said. | |
| However, other people writing on Singapore Airline's Facebook page praised its handling of the incident. | |
| Iker Ibáñez wrote: "One can only congratulate the crew for bringing the aircraft down to a safe landing with all passengers and crew on board in one piece." | |
| Similarly, Ronald Leung wrote: "Really have to appreciate Singapore Airlines making the immediate announcement rather than say nothing and try to censor the number of people who will know about the incident." | |
| In response to passenger reports that the emergency landing was because of a faulty door, a Singapore Airlines spokesman said that "on the earlier flight into London there was a noise reported from one of the main deck doors". | |
| But he added that "the door was inspected by engineers on the ground in London with no findings, and the aircraft was cleared for continued operation". | But he added that "the door was inspected by engineers on the ground in London with no findings, and the aircraft was cleared for continued operation". |
| Airbus, which manufactures A380s, said in a statement that it was "following up on this issue and providing technical assistance to the airline". | |
| Singapore Airlines is one of the biggest operators of the A380 planes, with 19 jets in its fleet. | Singapore Airlines is one of the biggest operators of the A380 planes, with 19 jets in its fleet. |