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YouTube streamlines comment management system | YouTube streamlines comment management system |
(35 minutes later) | |
YouTube has unveiled a new feature that lets users see, respond to and moderate comments all in one place. | YouTube has unveiled a new feature that lets users see, respond to and moderate comments all in one place. |
The move comes after changes that were announced in November last year to alter the way users could comment on clips proved to be unpopular among users. | The move comes after changes that were announced in November last year to alter the way users could comment on clips proved to be unpopular among users. |
The changes took away a feature that had previously allowed users to manage comments from their YouTube Inbox. | The changes took away a feature that had previously allowed users to manage comments from their YouTube Inbox. |
YouTube acknowledged that users of the site were unhappy with the change. | YouTube acknowledged that users of the site were unhappy with the change. |
"Many of you have told us that you use your YouTube Inbox to manage comments," the video sharing site said in a blogpost. | "Many of you have told us that you use your YouTube Inbox to manage comments," the video sharing site said in a blogpost. |
The company said that as a result it had "fast-tracked" the development of the new comment management system to give users a better way to organise and manage comments. | The company said that as a result it had "fast-tracked" the development of the new comment management system to give users a better way to organise and manage comments. |
Further improvements? | |
YouTube had justified its changes last year by saying that the move would give users more tools to manage comments posted on their clips. | |
However, the move proved controversial and some users posted war-themed drawings on YouTube's blog to protest against the change. | |
A petition calling on Google to scrap the move was also launched on change.org. It has received more than 200,000 signatures since then. | |
YouTube's latest change received a mixed reaction from users. | |
Andrew Maxwell commented on the post saying the move was "going to make YouTube a better platform for commenting and interacting I think. Like your email inbox". | |
However, others called for further improvements to the feature. | |
A key issue raised by some was that the new comment management page does not allow users to respond to posts directly. They said they have to navigate to a new tab or window in order to do so. | |
Carlos Macias Jimenez said the ability to reply directly to messages would make the process "so much easier and streamlined". | |
"I would answer way more comments this way," he said. |
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