This article is from the source 'guardian' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.

You can find the current article at its original source at http://www.theguardian.com/business/2014/jan/26/lloyds-tsb-customers-atms-debit-cards

The article has changed 2 times. There is an RSS feed of changes available.

Version 0 Version 1
Lloyds and TSB customers vent anger as IT glitch hits ATMs and debit cards Lloyds and TSB customers vent anger as IT glitch hits ATMs and debit cards
(about 3 hours later)
Customers vented their anger after Lloyds and TSB became the latest high-street banks to experience a technological meltdown which led to many people being unable to withdraw money or use their cards. Customers vented their anger on Sunday night after Lloyds and TSB became the latest high-street banks to experience a technological meltdown which led to many people being unable to withdraw money or use their cards.
Furious customers complained on Sunday of having to leave shopping behind at supermarket counters and being unable to pay restaurant bills. Furious customers complained of having to leave shopping behind at supermarket counters and being unable to pay restaurant bills.
Lloyds said the problem was affecting debit cards and its internet banking service but not credit cards, while TSB said some customers were unable to use debit cards or withdraw money from ATMs.Lloyds said the problem was affecting debit cards and its internet banking service but not credit cards, while TSB said some customers were unable to use debit cards or withdraw money from ATMs.
"Wife's card declined in Asda had to go get my card from home how embarrassing standing and waiting #poorbankingservice", said Carl Bullivant on Twitter."Wife's card declined in Asda had to go get my card from home how embarrassing standing and waiting #poorbankingservice", said Carl Bullivant on Twitter.
Jess McKell tweeted at TSB: "not able to buy food this evening, or petrol to get home, this is ridiculous."Jess McKell tweeted at TSB: "not able to buy food this evening, or petrol to get home, this is ridiculous."
Frank Nkparu asked: "How a bank that makes hundreds of million pounds in profit can't have a reliable IT system for customers? @TSB and #Lloyds bank are #jokers".Frank Nkparu asked: "How a bank that makes hundreds of million pounds in profit can't have a reliable IT system for customers? @TSB and #Lloyds bank are #jokers".
The two banks became separate last year but operate for now under the Lloyds Bank group banner. The problems come after an estimated 750,000 RBS, NatWest and Ulster Bank customers were unable to use their credit and debit cards for three hours last December.The two banks became separate last year but operate for now under the Lloyds Bank group banner. The problems come after an estimated 750,000 RBS, NatWest and Ulster Bank customers were unable to use their credit and debit cards for three hours last December.
Paul Pester, TSB's chief executive, who used Twitter to talk directly to customers on Sunday evening, said that Lloyds, Halifax, Bank of Scotland and TSB use the same IT systems. Paul Pester, TSB's chief executive, who used Twitter to talk directly to customers on Sunday evening, said that Lloyds, Halifax, Bank of Scotland and TSB use the same IT systems. In response to a tweet from one customer, he said that the problem had been caused by a server failing in the UK.
He told one customer who complained that there had been no answer on the bank's helpline: "sorry Craig. At one point we had 300 customers queuing to speak to the call centre – sorry if you couldn't get through." Pester told another customer who complained that there had been no answer on the bank's helpline: "sorry Craig. At one point we had 300 customers queuing to speak to the call centre – sorry if you couldn't get through."
TSB said through its group Twitter account: "We're having issues with ATMs and debit cards at present. Lloyds later provided more details of the problem, which it said had resulted in some customers being unable to complete debit card transactions between 3pm and 6pm.
"We're hoping to have this fixed shortly, apologies for inconvenience caused." It added: "Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused. At the same time, some customers encountered problems at approximately half of our 7,000 ATMs. This was resolved by 7.30pm, and all of our ATMs are now working.
Lloyds issued a statement by email, saying: "We are aware that some customers are unable to use their debit cards either to make purchases or to withdraw money from ATMs. We are working hard to resolve this as swiftly as possible and apologise for any inconvenience caused."