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| Q&A: Ross McEwan, RBS chief executive, answers your questions | Q&A: Ross McEwan, RBS chief executive, answers your questions |
| (about 1 hour later) | |
| From 11am GMT on Wednesday, the new chief executive of the Royal Bank of Scotland, Ross McEwan, will be online to answer your questions in his first major public event since taking over last October. RBS is 81% taxpayer-owned, and has admitted that it will once again report huge losses in a fortnight's time. | From 11am GMT on Wednesday, the new chief executive of the Royal Bank of Scotland, Ross McEwan, will be online to answer your questions in his first major public event since taking over last October. RBS is 81% taxpayer-owned, and has admitted that it will once again report huge losses in a fortnight's time. |
| The bailed-out bank had a traumatic 2013, with accusations about poor treatment of small business customers, and a series of computer failures denying access to customer accounts. McEwan wrote in the Guardian on Monday about the need for the bank to get back to basics and improve customer service. He said: | The bailed-out bank had a traumatic 2013, with accusations about poor treatment of small business customers, and a series of computer failures denying access to customer accounts. McEwan wrote in the Guardian on Monday about the need for the bank to get back to basics and improve customer service. He said: |