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Nationwide customers hit by card problem Nationwide customers hit by card problem
(35 minutes later)
Customers of the Nationwide are experiencing difficulties with some card payments, the building society has admitted.Customers of the Nationwide are experiencing difficulties with some card payments, the building society has admitted.
The problem is apparently affecting payments in shops or on the phone. The problem is apparently affecting payments in shops or over the telephone.
"Internet banking, cash machines and transactions in branch are not affected," a spokesman said. "Internet banking, cash machines and transactions in branches are not affected," a spokesman said.
It is not yet known how many customers have experienced difficulties, or why the problem started. Nationwide said it was working hard to fix the problem, but it did not yet know the cause.
It is the latest in a series of problems for the Nationwide, the UK's largest building society, with four million customers. It is not yet known how many customers have experienced difficulties.
One customer, Stuart Meale, said he was stuck at an airport in Iceland, with no means to pay.
"Only have Nationwide and it is not working. When will it be fixed? Stranded at airport," he tweeted.
"I'm going to waste eight hours of travelling because of this. Not happy at all," he said.
Glitches
It is the latest in a number of problems for the Nationwide, which is the UK's largest building society with four million customers.
In September 2013, some customers found their accounts were incorrectly showing they had no money in them.In September 2013, some customers found their accounts were incorrectly showing they had no money in them.
And in July 2012 over 700,000 customers found that payments had been taken twice from their accounts.And in July 2012 over 700,000 customers found that payments had been taken twice from their accounts.
In January this year account-holders with the Lloyds Banking Group - including the Halifax, Bank of Scotland and the TSB - found their cards had stopped working over a weekend. In January this year, some account holders with Lloyds Banking Group - including the Halifax, Bank of Scotland and the TSB - found their cards had stopped working over a weekend.
Royal Bank of Scotland suffered a similar problem in December, after a million customers were unable to withdraw cash or pay for goods.Royal Bank of Scotland suffered a similar problem in December, after a million customers were unable to withdraw cash or pay for goods.