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Nationwide customers hit by card problem | Nationwide customers hit by card problem |
(35 minutes later) | |
Customers of the Nationwide are experiencing difficulties with some card payments, the building society has admitted. | Customers of the Nationwide are experiencing difficulties with some card payments, the building society has admitted. |
The problem is apparently affecting payments in shops or over the telephone. | |
"Internet banking, cash machines and transactions in branches are not affected," a spokesman said. | |
Nationwide said it was working hard to fix the problem, but it did not yet know the cause. | |
It is not yet known how many customers have experienced difficulties. | |
One customer, Stuart Meale, said he was stuck at an airport in Iceland, with no means to pay. | |
"Only have Nationwide and it is not working. When will it be fixed? Stranded at airport," he tweeted. | |
"I'm going to waste eight hours of travelling because of this. Not happy at all," he said. | |
Glitches | |
It is the latest in a number of problems for the Nationwide, which is the UK's largest building society with four million customers. | |
In September 2013, some customers found their accounts were incorrectly showing they had no money in them. | In September 2013, some customers found their accounts were incorrectly showing they had no money in them. |
And in July 2012 over 700,000 customers found that payments had been taken twice from their accounts. | And in July 2012 over 700,000 customers found that payments had been taken twice from their accounts. |
In January this year, some account holders with Lloyds Banking Group - including the Halifax, Bank of Scotland and the TSB - found their cards had stopped working over a weekend. | |
Royal Bank of Scotland suffered a similar problem in December, after a million customers were unable to withdraw cash or pay for goods. | Royal Bank of Scotland suffered a similar problem in December, after a million customers were unable to withdraw cash or pay for goods. |