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Google-owned Nest halts sales of its Protect smoke alarm | |
(4 days later) | |
Google-owned Nest has halted sales of its Nest Protect smoke alarm after the firm found out that users could accidentally disable the device by waving their arms. | |
The company said the feature, Nest Wave, which allows users to wave their arms to deactivate the alarm, could be activated unintentionally. | The company said the feature, Nest Wave, which allows users to wave their arms to deactivate the alarm, could be activated unintentionally. |
In a blog pos, the company said current users should disable Wave. | |
Google bought Nest Labs for $3.2bn (£1.9bn) in January. | Google bought Nest Labs for $3.2bn (£1.9bn) in January. |
The firm, which is primarily known for its hi-tech thermostat, launched in the UK this week after strong sales in the US. | The firm, which is primarily known for its hi-tech thermostat, launched in the UK this week after strong sales in the US. |
Self-discovery | Self-discovery |
Nest chief executive Tony Fadell wrote: "We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately. | Nest chief executive Tony Fadell wrote: "We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately. |
"We're enormously sorry for the inconvenience caused by this issue." | "We're enormously sorry for the inconvenience caused by this issue." |
All current users of Nest Protect who have their device connected to the internet via wi-fi will have the feature disabled automatically. | All current users of Nest Protect who have their device connected to the internet via wi-fi will have the feature disabled automatically. |
He said that all current owners of Nest Protect alarms would be offered refunds, and added that he thought a fix could take between two and three months. | He said that all current owners of Nest Protect alarms would be offered refunds, and added that he thought a fix could take between two and three months. |
Mr Fadell stressed that the company discovered the fault via its own testing and had not received any complaints from customers about the issue. | Mr Fadell stressed that the company discovered the fault via its own testing and had not received any complaints from customers about the issue. |
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