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| Version 1 | Version 2 |
|---|---|
| 333 new customer service jobs for Derry | 333 new customer service jobs for Derry |
| (about 1 hour later) | |
| More than 300 call centre jobs are to be created in Londonderry by an American corporation. | More than 300 call centre jobs are to be created in Londonderry by an American corporation. |
| Enterprise Minister Arlene Foster announced on Thursday that 333 new jobs are being created as a result of an investment by Convergys Corporation. | Enterprise Minister Arlene Foster announced on Thursday that 333 new jobs are being created as a result of an investment by Convergys Corporation. |
| Convergys is to set up a customer service centre in the city in collaboration with phone network EE. | Convergys is to set up a customer service centre in the city in collaboration with phone network EE. |
| "This investment will generate over £5m to the local economy," said Ms Foster. | "This investment will generate over £5m to the local economy," said Ms Foster. |
| The Londonderry centre is expected to open in June. Posts will be created over the next 12 months. | |
| The centre will be based at Springtown in Derry. | The centre will be based at Springtown in Derry. |
| Invest NI have said that the salaries will vary from £15,000 to £30,000 a year and the jobs will range from operators to managerial positions. | Invest NI have said that the salaries will vary from £15,000 to £30,000 a year and the jobs will range from operators to managerial positions. |
| 'Extensive experience' | 'Extensive experience' |
| Convergys Corporation is a US-based company that operates 150 customer service centres across North America, Latin America, Europe, and Asia. | Convergys Corporation is a US-based company that operates 150 customer service centres across North America, Latin America, Europe, and Asia. |
| The company also operates two service centres in Belfast. | The company also operates two service centres in Belfast. |
| Ms Foster said: "As well as attending the Northern Ireland Investment Conference last October, representatives from Convergys and EE also participated in a round table discussion at the event with Prime Minister David Cameron to specifically discuss the benefits of Northern Ireland as a cost-effective investment location. | Ms Foster said: "As well as attending the Northern Ireland Investment Conference last October, representatives from Convergys and EE also participated in a round table discussion at the event with Prime Minister David Cameron to specifically discuss the benefits of Northern Ireland as a cost-effective investment location. |
| "It is welcome news today that we have been able to turn those discussions into tangible results. | "It is welcome news today that we have been able to turn those discussions into tangible results. |
| "Invest NI's offer of support was also crucial to convincing Convergys and its client to choose Northern Ireland as the base for its new customer service centre." | "Invest NI's offer of support was also crucial to convincing Convergys and its client to choose Northern Ireland as the base for its new customer service centre." |
| Convergys chief commercial officer Mike Wooden said: "By combining our extensive experience, supporting many of the world's top telecommunications companies with the highly skilled and talented workforce in this region, we can create a delivery centre that will generate meaningful benefits for Convergys clients, and more importantly, extensive career opportunities for the local workforce. | Convergys chief commercial officer Mike Wooden said: "By combining our extensive experience, supporting many of the world's top telecommunications companies with the highly skilled and talented workforce in this region, we can create a delivery centre that will generate meaningful benefits for Convergys clients, and more importantly, extensive career opportunities for the local workforce. |
| "Invest NI's support throughout this process was an important part of our decision to locate here." | "Invest NI's support throughout this process was an important part of our decision to locate here." |
| Olaf Swantee of EE said: "I'm very proud that EE is leading the UK telecoms industry, delivering not only the first but the biggest and fastest 4G network for the country. | Olaf Swantee of EE said: "I'm very proud that EE is leading the UK telecoms industry, delivering not only the first but the biggest and fastest 4G network for the country. |
| "Within 18 months, I want to be able to say that EE has done for customer service in the UK what it has done for networks. | "Within 18 months, I want to be able to say that EE has done for customer service in the UK what it has done for networks. |
| "A major step towards this is returning customer service jobs to the UK, where performance has been shown to exceed that of overseas contact centres." | "A major step towards this is returning customer service jobs to the UK, where performance has been shown to exceed that of overseas contact centres." |