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| Patient complaints to Wales' health boards soar, figures show | Patient complaints to Wales' health boards soar, figures show |
| (35 minutes later) | |
| Serious concerns have been raised over the increase in the number of patient complaints to health boards in Wales. | Serious concerns have been raised over the increase in the number of patient complaints to health boards in Wales. |
| Figures, obtained by Plaid Cymru, show between 2009-10 and 2012-13 complaints soared by more than 40%. | Figures, obtained by Plaid Cymru, show between 2009-10 and 2012-13 complaints soared by more than 40%. |
| Cardiff and Vale University Health Board received 7,200 since 2008, while Hywel Dda Local Health Board had 5,665. | Cardiff and Vale University Health Board received 7,200 since 2008, while Hywel Dda Local Health Board had 5,665. |
| The Welsh government said patients were "engaged" with the health service and gave it a "valuable" opportunity to learn from their experiences. | The Welsh government said patients were "engaged" with the health service and gave it a "valuable" opportunity to learn from their experiences. |
| Plaid Cymru health spokeswoman Elin Jones gathered the data via a Freedom of Information request. | |
| The area of clinical diagnosis and treatment received the highest number of complaints. | |
| Ms Jones said the rise in complaints had been significant. | |
| "It is crucial that lessons are learnt when any failing has been identified and action taken to prevent that re-occurring and experiences passed to all various health boards," she said. | |
| "I fully accept the number of complaints represent a small proportion of those treated within the NHS and the vast majority of staff do fantastic job. But they are hampered by too few staff and too much paperwork." |