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| Glasgow 2014: Games ticket fiasco website closed | |
| (35 minutes later) | |
| The organisers of the 2014 Commonwealth Games in Glasgow have closed the ticket website and phoneline due to an ongoing fiasco with sales. | |
| Glasgow 2014 said the measure was necessary to address technical issues which had hampered the sales of 100,000 extra tickets since Monday. | Glasgow 2014 said the measure was necessary to address technical issues which had hampered the sales of 100,000 extra tickets since Monday. |
| The organiser said it was "very sorry". | The organiser said it was "very sorry". |
| So far, about 55,000 of the extra tickets have been bought with diving, swimming, mountain biking, track cycling and the triathlon all sold out. | So far, about 55,000 of the extra tickets have been bought with diving, swimming, mountain biking, track cycling and the triathlon all sold out. |
| Glasgow 2014 chief executive David Grevemberg told BBC Radio Scotland's Newsdrive programme that the website and phoneline would be unavailable from 18:00 on Tuesday until the technical issues had been resolved. | Glasgow 2014 chief executive David Grevemberg told BBC Radio Scotland's Newsdrive programme that the website and phoneline would be unavailable from 18:00 on Tuesday until the technical issues had been resolved. |
| 'Not satisfactory' | 'Not satisfactory' |
| "We have instructed Ticketmaster, our agent for ticketing, to close the Glasgow 2014 website from 6pm until we can be assured that the technical issues that have been experienced by some of the customers and ticket-buyers over the last 24 hours are resolved to our satisfaction. | "We have instructed Ticketmaster, our agent for ticketing, to close the Glasgow 2014 website from 6pm until we can be assured that the technical issues that have been experienced by some of the customers and ticket-buyers over the last 24 hours are resolved to our satisfaction. |
| "We stated his morning that we completely recognise that this is not satisfactory and is something we've taken very seriously. | "We stated his morning that we completely recognise that this is not satisfactory and is something we've taken very seriously. |
| "From that time, at 18:00, no further customers will be able to access the website until further notice and customers who are either queuing or logged onto the website at this point should be able to complete their session." | "From that time, at 18:00, no further customers will be able to access the website until further notice and customers who are either queuing or logged onto the website at this point should be able to complete their session." |
| Extra tickets for all 17 sports and the opening and closing ceremonies went on sale on a first-come, first-served basis at 10:00 on Monday. | Extra tickets for all 17 sports and the opening and closing ceremonies went on sale on a first-come, first-served basis at 10:00 on Monday. |
| It quickly became apparent from comments posted on social media sites that the online site could not cope with demand. | It quickly became apparent from comments posted on social media sites that the online site could not cope with demand. |
| Some people said they been trying to get tickets for up to 24 hours. People also reported problems with the phone booking system. | Some people said they been trying to get tickets for up to 24 hours. People also reported problems with the phone booking system. |
| Others told of successfully getting through online, only to be returned to the queue while attempting to pay. | Others told of successfully getting through online, only to be returned to the queue while attempting to pay. |
| Glasgow 2014 was forced to close the site at midnight to investigate the problem. It re-opened again in the early hours of the morning but was not glitch free. | Glasgow 2014 was forced to close the site at midnight to investigate the problem. It re-opened again in the early hours of the morning but was not glitch free. |
| Unsold tickets | Unsold tickets |
| Mr Grevemberg said the decision to close the website and phoneline had been taken after the problems persisted for a second day. | Mr Grevemberg said the decision to close the website and phoneline had been taken after the problems persisted for a second day. |
| "The system we've been using with Ticketmaster is a tried and tested system," he said. | "The system we've been using with Ticketmaster is a tried and tested system," he said. |
| "This particular system was put through a testing regime that was far in capacity than even some of the numbers that we've had. | "This particular system was put through a testing regime that was far in capacity than even some of the numbers that we've had. |
| "The ticket system has not met capacity and has not coped with demand. In the past 28 hours we've gone through a number of technical solutions with Ticketmaster which have not solved the situation." | "The ticket system has not met capacity and has not coped with demand. In the past 28 hours we've gone through a number of technical solutions with Ticketmaster which have not solved the situation." |
| Mr Grevemberg could not say when the ticket sales would resume but said they would be widely publicised. | Mr Grevemberg could not say when the ticket sales would resume but said they would be widely publicised. |
| He said that about 55,000 of the 100,000 extra tickets had been sold with diving, swimming, mountain biking, track cycling and the triathlon all sold out. | He said that about 55,000 of the 100,000 extra tickets had been sold with diving, swimming, mountain biking, track cycling and the triathlon all sold out. |
| Tickets are still available for other sports and the opening and closing ceremonies. | Tickets are still available for other sports and the opening and closing ceremonies. |
| Earlier Mr Grevemberg apologised for the ongoing fiasco, telling BBC Radio's Good Morning Scotland programme the situation was "totally unacceptable". | Earlier Mr Grevemberg apologised for the ongoing fiasco, telling BBC Radio's Good Morning Scotland programme the situation was "totally unacceptable". |
| "We let a lot of people down which we are very sorry for," he said. | "We let a lot of people down which we are very sorry for," he said. |
| "It was an incredibly frustrating and disappointing day yesterday. | "It was an incredibly frustrating and disappointing day yesterday. |
| "It's just not in keeping with the experience we are trying to create with Glasgow 2014. To put it simply, the system just did not cope. | "It's just not in keeping with the experience we are trying to create with Glasgow 2014. To put it simply, the system just did not cope. |
| "Despite being fully tested, it just did not cope with the churn." | "Despite being fully tested, it just did not cope with the churn." |