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Abertawe Bro Morgannwg: Care failings at hospitals 'shock' Hospital care failings 'shock'
(about 3 hours later)
Failings in patient care at two Welsh hospitals have been criticised in an independent report.Failings in patient care at two Welsh hospitals have been criticised in an independent report.
The Trusted To Care review was held after concerns at Neath Port Talbot Hospital and the Princess of Wales Hospital in south Wales.The Trusted To Care review was held after concerns at Neath Port Talbot Hospital and the Princess of Wales Hospital in south Wales.
It followed the neglect of patient Lilian Williams, 82, who died after being treated at both hospitals.It followed the neglect of patient Lilian Williams, 82, who died after being treated at both hospitals.
Her family complained and it led to a review which found a number of failings in care of elderly patients. Her family complained and it led to the review, they are now calling for a public inquiry.
Mrs Williams, from Porthcawl, had been admitted to both hospitals a total of four times between August 2010 and November 2012, when she died.Mrs Williams, from Porthcawl, had been admitted to both hospitals a total of four times between August 2010 and November 2012, when she died.
Her family claimed she suffered "appalling" neglect.Her family claimed she suffered "appalling" neglect.
The ombudsman who investigated her family's complaint was highly critical of her care, and called the case tragic.The ombudsman who investigated her family's complaint was highly critical of her care, and called the case tragic.
Abertawe Bro Morgannwg University (ABMU) Health Board subsequently apologised and admitted the case had been "completely unacceptable".Abertawe Bro Morgannwg University (ABMU) Health Board subsequently apologised and admitted the case had been "completely unacceptable".
Since then, campaigners have called for a public review and the resignation of the board's chief executive. They claim "hundreds" of examples of poor care have come to light.Since then, campaigners have called for a public review and the resignation of the board's chief executive. They claim "hundreds" of examples of poor care have come to light.
A review was ordered by Health Minister Mark Drakeford into levels of care offered by both hospitals.A review was ordered by Health Minister Mark Drakeford into levels of care offered by both hospitals.
It catalogued a series of failings at the two hospitals, describing "a sense of hopelessness" in its care for frail and elderly patients. It found "poor professional behaviour" and a "lack of suitably qualified, educated and motivated staff." One patient told the review team: "I am in Hell."It catalogued a series of failings at the two hospitals, describing "a sense of hopelessness" in its care for frail and elderly patients. It found "poor professional behaviour" and a "lack of suitably qualified, educated and motivated staff." One patient told the review team: "I am in Hell."
Others said elderly patients were instructed to go to the toilet in their beds, medicines had been recorded as given when they were not, and staff tolerated dangerous practice.Others said elderly patients were instructed to go to the toilet in their beds, medicines had been recorded as given when they were not, and staff tolerated dangerous practice.
The report also found there was:The report also found there was:
The report said: "There are aspects of the care of frail older people which are simply unacceptable and must be addressed as a matter of urgency.The report said: "There are aspects of the care of frail older people which are simply unacceptable and must be addressed as a matter of urgency.
"ABMU has not at any point been 'another Stafford'. But no one should be in any doubt that there are aspects of the care of frail older people which are simply unacceptable and must be addressed as a matter of urgency through action by the Board of ABMU and by the Welsh government.""ABMU has not at any point been 'another Stafford'. But no one should be in any doubt that there are aspects of the care of frail older people which are simply unacceptable and must be addressed as a matter of urgency through action by the Board of ABMU and by the Welsh government."
Health Minister Mark Drakeford apologised those patients affected.Health Minister Mark Drakeford apologised those patients affected.
"I have been shocked by some of what I have read in this report. I am determined that nothing of this sort will be tolerated in Abertawe Bro Morgannwg University Health Board or indeed anywhere else in Wales in the future," said Mr Drakeford."I have been shocked by some of what I have read in this report. I am determined that nothing of this sort will be tolerated in Abertawe Bro Morgannwg University Health Board or indeed anywhere else in Wales in the future," said Mr Drakeford.
The report made 18 recommendations for improvement which Mr Drakeford said had all been accepted.The report made 18 recommendations for improvement which Mr Drakeford said had all been accepted.
Following the publication of the report, ABMU Health Board Chairman, Professor Andrew Davies, said: "As a Health Board we expect the highest professional standards and behaviours and will not tolerate poor care. This report was very uncomfortable to read but we are determined to emerge as a Health Board where all our hospitals provide excellent, patient-centred, care."Following the publication of the report, ABMU Health Board Chairman, Professor Andrew Davies, said: "As a Health Board we expect the highest professional standards and behaviours and will not tolerate poor care. This report was very uncomfortable to read but we are determined to emerge as a Health Board where all our hospitals provide excellent, patient-centred, care."