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| Colchester rail works overrun disrupts thousands | |
| (about 3 hours later) | |
| Thousands of commuters in the east of England faced disruption as overrunning £7m engineering works in Essex forced the cancellation of many trains. | Thousands of commuters in the east of England faced disruption as overrunning £7m engineering works in Essex forced the cancellation of many trains. |
| Lines blocked at Colchester during the morning rush-hour reopened shortly after 08:00 BST. | Lines blocked at Colchester during the morning rush-hour reopened shortly after 08:00 BST. |
| But train operator Abellio Greater Anglia said delays would continue and advised passengers not to travel. | But train operator Abellio Greater Anglia said delays would continue and advised passengers not to travel. |
| Richard Schofield, Network Rail route managing director, said the disruption was "clearly unacceptable". | Richard Schofield, Network Rail route managing director, said the disruption was "clearly unacceptable". |
| Website crashed | |
| "At the moment we're not fully aware of all of the issues," he said. "We will fully review what happened. | "At the moment we're not fully aware of all of the issues," he said. "We will fully review what happened. |
| "For now it appears a number of things went wrong and we weren't able to deal with them as quickly as we would have liked to. | "For now it appears a number of things went wrong and we weren't able to deal with them as quickly as we would have liked to. |
| "It's clearly unacceptable and I apologise on behalf of Network Rail." | "It's clearly unacceptable and I apologise on behalf of Network Rail." |
| Mr Schofield said the fault was found at about 03:00 but could not be fixed in time. | Mr Schofield said the fault was found at about 03:00 but could not be fixed in time. |
| 'Mood of frustration' | |
| Abellio Greater Anglia's website also crashed, with the company instead being forced to deal with "hundreds" of messages on Twitter. | Abellio Greater Anglia's website also crashed, with the company instead being forced to deal with "hundreds" of messages on Twitter. |
| A spokeswoman for the firm said customers should only make essential journeys with "disruption expected to continue for some hours". | A spokeswoman for the firm said customers should only make essential journeys with "disruption expected to continue for some hours". |
| Work started this weekend on the £7m upgrade of the ageing infrastructure around Colchester station. It is due to take place every weekend until 6 July. | Work started this weekend on the £7m upgrade of the ageing infrastructure around Colchester station. It is due to take place every weekend until 6 July. |
| BBC Radio Suffolk reporter Luke Deal said dozens of "frustrated" commuters were gathered outside Ipswich Station at about 07:00. | BBC Radio Suffolk reporter Luke Deal said dozens of "frustrated" commuters were gathered outside Ipswich Station at about 07:00. |
| He said: "There was a general mood of frustration. People were saying there had been a lack of information, with no word of replacement coaches." | He said: "There was a general mood of frustration. People were saying there had been a lack of information, with no word of replacement coaches." |
| There was standing room only on some services soon after lines reopened. |