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| Sainsbury's deliveries hit by computer fault | Sainsbury's deliveries hit by computer fault |
| (35 minutes later) | |
| Some home deliveries of groceries from Sainsbury's have been delayed after the supermarket giant suffered from computer problems. | Some home deliveries of groceries from Sainsbury's have been delayed after the supermarket giant suffered from computer problems. |
| Some online shoppers have reported their order failing to arrive in their allotted time slots, followed by long waits on the phone for information. | Some online shoppers have reported their order failing to arrive in their allotted time slots, followed by long waits on the phone for information. |
| A computer problem caused the delays and some customers have been offered compensation. | A computer problem caused the delays and some customers have been offered compensation. |
| Sainsbury's has apologised and says the problem has been rectified. | Sainsbury's has apologised and says the problem has been rectified. |
| "A small number of online orders were not delivered to customers today. Naturally, we are apologising to the individuals concerned," a spokesman for the supermarket said. | "A small number of online orders were not delivered to customers today. Naturally, we are apologising to the individuals concerned," a spokesman for the supermarket said. |
| "Everything is now back to normal so customers can place orders as usual." | "Everything is now back to normal so customers can place orders as usual." |
| The glitch, which affected customers in the South East of England, comes ahead of a bank holiday weekend in the UK, when many will be hosting family and friends. | |
| Earlier this month, Sainsbury's reported a rose in pre-tax profit for the year to 15 March by 16.3% to £898m. | Earlier this month, Sainsbury's reported a rose in pre-tax profit for the year to 15 March by 16.3% to £898m. |
| However, it warned of "challenging" times ahead in the food retail sector. | However, it warned of "challenging" times ahead in the food retail sector. |
| The latest supermarket industry figures from market analysts Kantar Worldpanel, for the 12 weeks to 27 April showed that Sainsbury's market share fell 0.3% to 16.6% compared with a year earlier. | The latest supermarket industry figures from market analysts Kantar Worldpanel, for the 12 weeks to 27 April showed that Sainsbury's market share fell 0.3% to 16.6% compared with a year earlier. |