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BT broadband down: Company apologizes after connection problems | |
(2 days later) | |
BT have faced a Twitter storm after customers complained that they were experiencing internet connection problems. | BT have faced a Twitter storm after customers complained that they were experiencing internet connection problems. |
The company, which provides broadband to seven million UK subscribers, said it was unable to say how many customers had been affected. | The company, which provides broadband to seven million UK subscribers, said it was unable to say how many customers had been affected. |
But after Twitter users from across the country said they could not access major websites - including Facebook, eBay, and Amazon - the firm commented on their official Twitter page. | But after Twitter users from across the country said they could not access major websites - including Facebook, eBay, and Amazon - the firm commented on their official Twitter page. |
The post, by the BTCare handle, said: “Sorry about the issues many of you had accessing the internet this morning. | The post, by the BTCare handle, said: “Sorry about the issues many of you had accessing the internet this morning. |
“Problem is now fixed - sorry for any trouble caused.” | “Problem is now fixed - sorry for any trouble caused.” |
BT added that its own website and phone apps had also been plagued with problems earlier in the day, but were now working. | BT added that its own website and phone apps had also been plagued with problems earlier in the day, but were now working. |
A BT spokeswoman said: “There were problems with our broadband service earlier today but they were resolved. We're sorry for any inconvenience this may have caused.” | A BT spokeswoman said: “There were problems with our broadband service earlier today but they were resolved. We're sorry for any inconvenience this may have caused.” |
PA | PA |
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