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BT broadband down: Company sorry after connection problems BT broadband down: Company apologizes after connection problems
(2 days later)
BT have faced a Twitter storm after customers complained that they were experiencing internet connection problems.BT have faced a Twitter storm after customers complained that they were experiencing internet connection problems.
The company, which provides broadband to seven million UK subscribers, said it was unable to say how many customers had been affected.The company, which provides broadband to seven million UK subscribers, said it was unable to say how many customers had been affected.
But after Twitter users from across the country said they could not access major websites - including Facebook, eBay, and Amazon - the firm commented on their official Twitter page.But after Twitter users from across the country said they could not access major websites - including Facebook, eBay, and Amazon - the firm commented on their official Twitter page.
The post, by the BTCare handle, said: “Sorry about the issues many of you had accessing the internet this morning.The post, by the BTCare handle, said: “Sorry about the issues many of you had accessing the internet this morning.
“Problem is now fixed - sorry for any trouble caused.”“Problem is now fixed - sorry for any trouble caused.”
BT added that its own website and phone apps had also been plagued with problems earlier in the day, but were now working.BT added that its own website and phone apps had also been plagued with problems earlier in the day, but were now working.
A BT spokeswoman said: “There were problems with our broadband service earlier today but they were resolved. We're sorry for any inconvenience this may have caused.”A BT spokeswoman said: “There were problems with our broadband service earlier today but they were resolved. We're sorry for any inconvenience this may have caused.”
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