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Water firm refuses floods payouts | Water firm refuses floods payouts |
(about 2 hours later) | |
Flood victims in Hull who suffered days of dirty water and sewage in their homes will not get compensation from Yorkshire Water. | Flood victims in Hull who suffered days of dirty water and sewage in their homes will not get compensation from Yorkshire Water. |
The company was heavily criticised in an independent report into the cause of the flooding across the city in June. | The company was heavily criticised in an independent report into the cause of the flooding across the city in June. |
But on Thursday evening the water firm confirmed it would not be paying out cash to those affected by the crisis. | But on Thursday evening the water firm confirmed it would not be paying out cash to those affected by the crisis. |
Although the company's charter promises a £100 payout, officials cite "extreme circumstances" for not paying out. | |
In a statement the company said: "This is not about money, this is about doing the right thing for the people of Hull, which is why Yorkshire Water will not be paying out compensation. | In a statement the company said: "This is not about money, this is about doing the right thing for the people of Hull, which is why Yorkshire Water will not be paying out compensation. |
'Exceptional circumstances' | |
"Instead, the company will be showing its commitment by investing to improve its pumping infrastructure as previously promised. | "Instead, the company will be showing its commitment by investing to improve its pumping infrastructure as previously promised. |
"The flooding was caused by unprecedented levels of rainfall and not by Yorkshire Water's assets, which operated well during what were exceptional conditions." | "The flooding was caused by unprecedented levels of rainfall and not by Yorkshire Water's assets, which operated well during what were exceptional conditions." |
On the charter pages of the company's website it states: "If flooding from a public sewer enters your home, we will automatically refund or credit the full amount of your annual sewerage charge or £100, whichever is greater, for each incident in the year." | |
Carl Minns, leader of Hull City Council said: "Many people will feel, and do feel, it is adding insult to injury. | |
"They [Yorkshire Water] may not have to legally pay this, but morally and for a monopoly company that make a lot of profit they should pay this out." | |
Flood victim Graham Sutherland said: "Personally I wouldn't have accepted it, because I think it's an insult to everybody who was flooded out. | |
"Yorkshire Water will not accept responsibility for the trouble." |
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