This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.

You can find the current article at its original source at http://www.bbc.co.uk/news/uk-wales-28113397

The article has changed 5 times. There is an RSS feed of changes available.

Version 0 Version 1
NHS Wales: Complaints handling review to report back NHS Wales: Complaints handling review to report back
(about 2 hours later)
Improvements in how the NHS in Wales handles complaints when things go wrong are expected to be recommended later.Improvements in how the NHS in Wales handles complaints when things go wrong are expected to be recommended later.
It follows a three-month review into how the health service is dealing with the issue.It follows a three-month review into how the health service is dealing with the issue.
There had been criticisms that concerns of some patients and families are not being heard.There had been criticisms that concerns of some patients and families are not being heard.
Health Minister Mark Drakeford said the NHS "must listen, learn and take action."Health Minister Mark Drakeford said the NHS "must listen, learn and take action."
He set up the 12-week review, headed by Keith Evans, the former boss of Panasonic UK and Ireland and Andrew Goodall, chief executive of Aneurin Bevan University Health Board.He set up the 12-week review, headed by Keith Evans, the former boss of Panasonic UK and Ireland and Andrew Goodall, chief executive of Aneurin Bevan University Health Board.
They are looking at what is working well and what needs to improve, issues of leadership and openness and whether lessons can be learnt from the service industry.They are looking at what is working well and what needs to improve, issues of leadership and openness and whether lessons can be learnt from the service industry.
The panel is due to report to AMs later.The panel is due to report to AMs later.
Figures show complaints about the Welsh NHS to the Public Services Ombudsman for Wales increased from 191 in 2006/7, when the office was created, to more than 750 in 2013/14.Figures show complaints about the Welsh NHS to the Public Services Ombudsman for Wales increased from 191 in 2006/7, when the office was created, to more than 750 in 2013/14.
Health cultureHealth culture
The acting ombudsman for Wales said in her annual report that the way health complaints were being handled featured prominently.The acting ombudsman for Wales said in her annual report that the way health complaints were being handled featured prominently.
"It is the clear view of this office that it is not with the process itself that the problem lies," said Margaret Griffiths."It is the clear view of this office that it is not with the process itself that the problem lies," said Margaret Griffiths.
"Rather, it lays with the culture within health bodies and their attitude towards dealing with complaints.""Rather, it lays with the culture within health bodies and their attitude towards dealing with complaints."
Cynon Valley MP Ann Clwyd has already led a UK government-commissioned inquiry on how NHS hospitals in England handle complaints.Cynon Valley MP Ann Clwyd has already led a UK government-commissioned inquiry on how NHS hospitals in England handle complaints.
She has said she also received hundreds of letters from Welsh patients outlining poor experiences they had suffered.She has said she also received hundreds of letters from Welsh patients outlining poor experiences they had suffered.
But Welsh ministers said they could not be investigated because the complainants were anonymous.But Welsh ministers said they could not be investigated because the complainants were anonymous.
Ms Clwyd is due to give evidence before the assembly's health committee next week. Ms Clwyd is due to give evidence before the assembly's health committee on 16 July.
In March, the complaints system for the NHS in England was described as "hopelessly complicated" and in need of a overhaul by a patients' watchdog.In March, the complaints system for the NHS in England was described as "hopelessly complicated" and in need of a overhaul by a patients' watchdog.