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| Bristol man given stamps after passport lost | Bristol man given stamps after passport lost |
| (34 minutes later) | |
| A holidaymaker was offered six stamps as compensation after Royal Mail lost his passport before a trip. | A holidaymaker was offered six stamps as compensation after Royal Mail lost his passport before a trip. |
| Oliver Keynes, from Bristol, used the firm's special delivery service to send the passport to Trailfinders as part of a visa application for India. | Oliver Keynes, from Bristol, used the firm's special delivery service to send the passport to Trailfinders as part of a visa application for India. |
| But when the firm opened the envelope the passport was not inside. Mr Keynes' trip was cut short from three weeks to nine days because of the loss. | But when the firm opened the envelope the passport was not inside. Mr Keynes' trip was cut short from three weeks to nine days because of the loss. |
| Royal Mail has now offered to reimburse Mr Keynes for the passport costs. | Royal Mail has now offered to reimburse Mr Keynes for the passport costs. |
| But the firm said that it could not cover "unlimited liability for costs incurred" unless extra "consequential loss cover is also purchased at time of posting". | But the firm said that it could not cover "unlimited liability for costs incurred" unless extra "consequential loss cover is also purchased at time of posting". |
| 'Apologise unreservedly' | |
| A spokesman added: "We process millions of items each day without incident and take seriously any customer reports of loss or undelivered items. | |
| "We will in this instance reimburse Mr Keynes for the cost of his passport and postage costs. | |
| "Royal Mail would like to apologise unreservedly to Mr Keynes for this incident and for the obvious inconvenience caused." | |
| Mr Keynes said: "I was asking for a refund of the costs that I've had to spend as a result of having my passport stolen. | Mr Keynes said: "I was asking for a refund of the costs that I've had to spend as a result of having my passport stolen. |
| "I'd also like, if not an apology, then a little bit of feeling like I've been treated with respect for something that was nothing to do with me." | "I'd also like, if not an apology, then a little bit of feeling like I've been treated with respect for something that was nothing to do with me." |
| My Keynes said the loss of his passport had cost him up to £500 extra as he had had to rearrange flights. | My Keynes said the loss of his passport had cost him up to £500 extra as he had had to rearrange flights. |