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| Version 2 | Version 3 |
|---|---|
| Hatts Travel: Jobs go and hundreds of customers hit | Hatts Travel: Jobs go and hundreds of customers hit |
| (about 2 hours later) | |
| A travel company in Wiltshire has gone into administration with the loss of 89 jobs and a knock-on effect on hundreds of customer bookings. | A travel company in Wiltshire has gone into administration with the loss of 89 jobs and a knock-on effect on hundreds of customer bookings. |
| Staff have been made redundant at Hatts Travel across its offices and depots in Chippenham, Devizes and Salisbury. | Staff have been made redundant at Hatts Travel across its offices and depots in Chippenham, Devizes and Salisbury. |
| As many as 1,000 customers have already made bookings with the specialist coach and holiday tour operator. | As many as 1,000 customers have already made bookings with the specialist coach and holiday tour operator. |
| The group, which also includes Bodmans Coaches and HQT Ltd, employs about 108 staff. | The group, which also includes Bodmans Coaches and HQT Ltd, employs about 108 staff. |
| 'Dedicated helpline' | 'Dedicated helpline' |
| Restructuring specialist FRP Advisory has been appointed by the company as administrators. | Restructuring specialist FRP Advisory has been appointed by the company as administrators. |
| An FRP spokesperson said it was "not aware" of HQT (Hatts Quality Travel Ltd - the group's holiday coach tours division) being a member of Abta or equivalent travel agent association. | |
| The holiday company's website previously said all monies paid to HQT would be held in a "Client Trust Account" which has been included by the administrator in its investigation. | |
| Andrew Sheridan, partner and joint administrator, added: "Our priority right now is to contact and provide dedicated helpline support for those members of the general public who have paid for holidays, day trips and other private hire with Hatts. | Andrew Sheridan, partner and joint administrator, added: "Our priority right now is to contact and provide dedicated helpline support for those members of the general public who have paid for holidays, day trips and other private hire with Hatts. |
| "We will ensure that they are advised of their statutory rights under the Consumer Credit Act where, in the first instance, if they have paid by credit or debit card they should make contact with their card providers." | "We will ensure that they are advised of their statutory rights under the Consumer Credit Act where, in the first instance, if they have paid by credit or debit card they should make contact with their card providers." |
| Hatts Travel operates a fleet of about 90 buses and coaches. Its customers include Wiltshire County Council, with contracts to run Salisbury's park-and-ride bus service involving 30 staff. The company also operates a number of school bus services. | Hatts Travel operates a fleet of about 90 buses and coaches. Its customers include Wiltshire County Council, with contracts to run Salisbury's park-and-ride bus service involving 30 staff. The company also operates a number of school bus services. |
| In a statement, a Wiltshire Council spokesperson said it had been "working hard" to minimise the impact on users. | In a statement, a Wiltshire Council spokesperson said it had been "working hard" to minimise the impact on users. |
| "The company operated buses in several parts of Wiltshire, including the Salisbury Park & Ride, and we have been able to cover all of these services using alternative operators," the statement continued. | "The company operated buses in several parts of Wiltshire, including the Salisbury Park & Ride, and we have been able to cover all of these services using alternative operators," the statement continued. |
| "We recognise there may be some initial disruption to services and we would like to apologise for the inconvenience this may cause." | "We recognise there may be some initial disruption to services and we would like to apologise for the inconvenience this may cause." |
| The company dates back to 1928 and has been under the same family ownership for four generations. | The company dates back to 1928 and has been under the same family ownership for four generations. |