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You can find the current article at its original source at http://www.theguardian.com/world/2014/jul/27/gatwick-airport-passengers-baggage-delays
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| Version 1 | Version 2 |
|---|---|
| Gatwick airport passengers face baggage delays of up to five hours | Gatwick airport passengers face baggage delays of up to five hours |
| (about 3 hours later) | |
| Passengers of four airlines at Gatwick airport have been advised to go home without their luggage after baggage delays of up to five hours. | |
| Officials at the airport informed passengers of British Airways flights who had waited more than an hour for their bags to be returned on Sunday morning, and those on Monarch, Thomas Cook and Thomson flights who had been waiting 90 minutes or more, that their luggage would be forwarded to their home address. | |
| It is understood easyJet passengers have also been affected, but had not been advised to leave without their baggage. | |
| Staff shortages at the baggage handlers Swissport caused the delay, a spokesman for the airport said. | |
| "Due to resourcing issues with the baggage handlers Swissport there were overnight issues and delays with passengers' luggage on some flights. | "Due to resourcing issues with the baggage handlers Swissport there were overnight issues and delays with passengers' luggage on some flights. |
| "Gatwick provided extra staff to help the airlines and their baggage handlers improve their service, as well as providing welfare and water for passengers waiting in the baggage areas, but we are sorry for the delays they faced. Baggage operations are now returning to normal." | "Gatwick provided extra staff to help the airlines and their baggage handlers improve their service, as well as providing welfare and water for passengers waiting in the baggage areas, but we are sorry for the delays they faced. Baggage operations are now returning to normal." |
| Baggage operations are now returning to normal at the airport. We apologise to any passengers affected by baggage delays overnight. | Baggage operations are now returning to normal at the airport. We apologise to any passengers affected by baggage delays overnight. |
| Frustrated passengers vented their anger on Twitter. One said: "Chaos @Gatwick_Airport thanks to £SwissPort and their poor service. 2 hours down and still waiting." | Frustrated passengers vented their anger on Twitter. One said: "Chaos @Gatwick_Airport thanks to £SwissPort and their poor service. 2 hours down and still waiting." |
| Another user tweeted: "Swissport handling at Gatwick absolute rubbish." | Another user tweeted: "Swissport handling at Gatwick absolute rubbish." |