This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at http://www.bbc.co.uk/news/uk-england-28935103
The article has changed 3 times. There is an RSS feed of changes available.
| Version 0 | Version 1 |
|---|---|
| West Midlands Ambulance Service called 661 times to one Birmingham home | |
| (35 minutes later) | |
| Ambulances were called to one Birmingham home 661 times but only 12 callouts led to hospital visits. | |
| West Midlands Ambulance Service released details of the 10 top 999 callers in a year and the number of times people went to hospital. | West Midlands Ambulance Service released details of the 10 top 999 callers in a year and the number of times people went to hospital. |
| BBC Midlands Today also discovered 396 callouts to a Newcastle-under-Lyme home, leading to 77 hospital visits. | BBC Midlands Today also discovered 396 callouts to a Newcastle-under-Lyme home, leading to 77 hospital visits. |
| Where people had "complex health-related disorders" calls were "entirely appropriate", said the service. | Where people had "complex health-related disorders" calls were "entirely appropriate", said the service. |
| "The trust is aware of a number of high-volume service users who sometimes call the ambulance service every day or more," said a service spokesman. | "The trust is aware of a number of high-volume service users who sometimes call the ambulance service every day or more," said a service spokesman. |
| "Some people do suffer from complex health-related disorders that at times require emergency intervention on a regular basis and although this may appear to be a 'misuse' of resources it is indeed entirely appropriate. | "Some people do suffer from complex health-related disorders that at times require emergency intervention on a regular basis and although this may appear to be a 'misuse' of resources it is indeed entirely appropriate. |
| "The service works with the local health economy and social services to put in place care packages that are designed to find alternative solutions for these individuals. | "The service works with the local health economy and social services to put in place care packages that are designed to find alternative solutions for these individuals. |
| "In many cases this approach has led to a significant reduction or indeed a complete stop in the need to dial 999." | "In many cases this approach has led to a significant reduction or indeed a complete stop in the need to dial 999." |
| The spokesperson added that a care package can include agreeing a plan for an individual's ongoing treatment with their GP or involving other agencies to help people who have complex mental health disorders. | The spokesperson added that a care package can include agreeing a plan for an individual's ongoing treatment with their GP or involving other agencies to help people who have complex mental health disorders. |