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| eBay glitch blocks access for users on auction site | |
| (35 minutes later) | |
| E-retailing giant eBay's users are reporting difficulty signing in to the site from locations in the India, the US, the UK and other parts of Europe. | |
| Users say that they cannot sign into their accounts and are receiving incorrect password alerts. | Users say that they cannot sign into their accounts and are receiving incorrect password alerts. |
| eBay has said that it is aware of the technical glitch and working to resolve the issue. | eBay has said that it is aware of the technical glitch and working to resolve the issue. |
| This is the eleventh such outage eBay has suffered this year. | This is the eleventh such outage eBay has suffered this year. |
| In a message posted on its announcement board, eBay wrote: "We are aware that some users may experience problems when using the eBay Site. | In a message posted on its announcement board, eBay wrote: "We are aware that some users may experience problems when using the eBay Site. |
| We are actively working on restoring the issue and apologise for any inconvenience caused." | We are actively working on restoring the issue and apologise for any inconvenience caused." |
| eBay administrators had earlier posted that the site was to undergo planned maintenance on 4 September. | eBay administrators had earlier posted that the site was to undergo planned maintenance on 4 September. |
| Reimbursement pleas | Reimbursement pleas |
| Sellers and other users of the site took to eBay's community forums and Twitter, where users were using the hashtag #ebaydown, to express displeasure. | Sellers and other users of the site took to eBay's community forums and Twitter, where users were using the hashtag #ebaydown, to express displeasure. |
| "I am really frustrated. All my listings are gone!" wrote one user on the forum, with other sellers chiming in to report similar difficulties with listing pages and auction times. | "I am really frustrated. All my listings are gone!" wrote one user on the forum, with other sellers chiming in to report similar difficulties with listing pages and auction times. |
| "Think as eBay UK is down they should reimburse seller fees, how are we meant to sell anything," wrote user @sammyholmes3. | "Think as eBay UK is down they should reimburse seller fees, how are we meant to sell anything," wrote user @sammyholmes3. |
| Several other users have reported problems with PayPal, eBay's payment processing site. | Several other users have reported problems with PayPal, eBay's payment processing site. |
| eBay's websites have suffered a series of technical problems this year, in addition to a massive data breach in May which affected up to 145 million eBay customers. | eBay's websites have suffered a series of technical problems this year, in addition to a massive data breach in May which affected up to 145 million eBay customers. |
| Several US states as well as UK and European authorities are investigating the company in the wake of the breach. | Several US states as well as UK and European authorities are investigating the company in the wake of the breach. |