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| Barclays technical fault leads to declined debit cards | Barclays technical fault leads to declined debit cards |
| (35 minutes later) | |
| Customers of banking giant Barclays had their debit cards refused in stores and at ATMs on Monday after a temporary technical problem. | |
| The bank said that the issue resulted in some card transactions failing but had now been resolved. | The bank said that the issue resulted in some card transactions failing but had now been resolved. |
| Customers have reported being stuck and unable to pay for supermarket shopping. | Customers have reported being stuck and unable to pay for supermarket shopping. |
| The bank said that it was also experiencing an influx of calls, and was working to reduce waiting times as quickly as possible. | The bank said that it was also experiencing an influx of calls, and was working to reduce waiting times as quickly as possible. |
| Customers aired their complaints on social media, with some saying that cards were refused at cash machines and in stores. | Customers aired their complaints on social media, with some saying that cards were refused at cash machines and in stores. |
| The bank had conducted some maintenance work in the early hours of Sunday morning that resulted in the shutdown of online, telephone and mobile banking. | The bank had conducted some maintenance work in the early hours of Sunday morning that resulted in the shutdown of online, telephone and mobile banking. |
| A spokesman said that the latest problem was a software issue unrelated to the maintenance work. | |
| He said the problems, mainly in southern England, lasted less than an hour and that branches were unaffected. He apologised to customers for the inconvenience. |