This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at http://www.bbc.co.uk/news/technology-29358986
The article has changed 4 times. There is an RSS feed of changes available.
| Version 1 | Version 2 |
|---|---|
| Apple apologises for iOS 8 update bug | Apple apologises for iOS 8 update bug |
| (35 minutes later) | |
| Apple has apologised after an update to its mobile operating system left some owners of its new iPhones unable to make or receive calls. | Apple has apologised after an update to its mobile operating system left some owners of its new iPhones unable to make or receive calls. |
| Users who had installed iOS 8.0.1 on the iPhone 6 models also complained it had caused problems for the handsets' Touch ID fingerprint facility. | Users who had installed iOS 8.0.1 on the iPhone 6 models also complained it had caused problems for the handsets' Touch ID fingerprint facility. |
| The update had been released less than a week after the phones had gone on sale in order to fix other issues. | The update had been released less than a week after the phones had gone on sale in order to fix other issues. |
| Apple said it was working on a new version. | Apple said it was working on a new version. |
| "We have a workaround for iPhone 6 and iPhone 6 Plus users who lost cellular service and Touch ID functionality today after updating to iOS 8.0.1," it said. | "We have a workaround for iPhone 6 and iPhone 6 Plus users who lost cellular service and Touch ID functionality today after updating to iOS 8.0.1," it said. |
| "Affected users can reinstall iOS 8 through iTunes. | "Affected users can reinstall iOS 8 through iTunes. |
| "We apologise for the great inconvenience experienced by users, and are working around the clock to prepare iOS 8.0.2 with a fix for the issue, and will release it as soon as it is ready in the next few days." | "We apologise for the great inconvenience experienced by users, and are working around the clock to prepare iOS 8.0.2 with a fix for the issue, and will release it as soon as it is ready in the next few days." |
| The company has also published a support document that lists the steps affected users can take to revert their devices to the previous version of the operating system. | The company has also published a support document that lists the steps affected users can take to revert their devices to the previous version of the operating system. |
| Pulled update | Pulled update |
| The iOS 8.0.1 update had been made available online for less than an hour before it was pulled on Wednesday. | The iOS 8.0.1 update had been made available online for less than an hour before it was pulled on Wednesday. |
| MacRumors reported that within that time it had caused connectivity problems for subscribers to networks including EE in the UK, Vodafone in Germany, AT&T and Verizon in the US and Rogers in Canada. | MacRumors reported that within that time it had caused connectivity problems for subscribers to networks including EE in the UK, Vodafone in Germany, AT&T and Verizon in the US and Rogers in Canada. |
| Apple had said the update was intended to fix other bugs including: | Apple had said the update was intended to fix other bugs including: |
| While it is common for tech companies to issue bug fixes shortly after the release of a major new version of software, it is not usual for them to have to recall the code. | While it is common for tech companies to issue bug fixes shortly after the release of a major new version of software, it is not usual for them to have to recall the code. |
| The mistake comes at a time when Apple has suffered a series of setbacks. | The mistake comes at a time when Apple has suffered a series of setbacks. |
| Last week it released a tool to remove the new U2 album from iTunes users' libraries - which it had given away for free - after complaints that its songs had automatically been downloaded to devices without their owners' permission. | Last week it released a tool to remove the new U2 album from iTunes users' libraries - which it had given away for free - after complaints that its songs had automatically been downloaded to devices without their owners' permission. |
| On Tuesday, claims were made that some of the new iPhones had bent after being placed in users' pockets - it is as yet unclear whether this is a major problem or not. | On Tuesday, claims were made that some of the new iPhones had bent after being placed in users' pockets - it is as yet unclear whether this is a major problem or not. |
| And on Wednesday, it emerged that a bug in OS X could leave the company's Mac computers open to attack. | And on Wednesday, it emerged that a bug in OS X could leave the company's Mac computers open to attack. |
| The so-called Bash bug also affects computers powered by Linux. |