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HealthCare.gov reopens for shopping HealthCare.gov reopens for shopping for new, returning enrollees
(35 minutes later)
The second act of HealthCare.gov, the enrollment Web site serving 30-plus states, is officially underway.The second act of HealthCare.gov, the enrollment Web site serving 30-plus states, is officially underway.
The Web site reopened for business sometime early Saturday morning, allowing people to buy 2015 health plans from the Affordable Care Act health insurance marketplaces.The Web site reopened for business sometime early Saturday morning, allowing people to buy 2015 health plans from the Affordable Care Act health insurance marketplaces.
The rebuilt site appears to be running smoothly this morning so far when I tested it around 8 a.m. I didn't encounter any wait screens, and I was able to create an account and start the application process immediately. The rebuilt site appeared to be running smoothly when I tested it around 8 a.m. I didn't encounter any wait screens, and I was able to create an account and start the application process immediately.
There are apparently some minor wait times at the federal call center, though. When I called at 8:25 a.m., I was told I'd have to wait 15 minutes to speak with a representative to start a new application.There are apparently some minor wait times at the federal call center, though. When I called at 8:25 a.m., I was told I'd have to wait 15 minutes to speak with a representative to start a new application.
A key difference this year is that about 7.1 million people who bought 2014 marketplace plans can return to HealthCare.gov to either renew their coverage or purchase a new plan. The Obama administration and consumer advocates have been urging last year's customers to review their options this year to see if they can get a better deal.A key difference this year is that about 7.1 million people who bought 2014 marketplace plans can return to HealthCare.gov to either renew their coverage or purchase a new plan. The Obama administration and consumer advocates have been urging last year's customers to review their options this year to see if they can get a better deal.
We'll be watching to see if the administration releases any numbers today about traffic to HealthCare.gov or the call center. We'll also be checking in a few states that either repaired or launched new enrollment portals this year, including Massachusetts and Idaho. There's also reminder on HealthCare.gov that the enrollment process will be different for returning customers in some states. After their states suffered Web site failures last year, residents of Nevada and Oregon will have to go through HealthCare.gov if they want to apply online. Idaho is also the only state launching its own enrollment site this year.
Check back in for updates throughout the day. We'll be watching to see if the administration releases any numbers today about traffic to HealthCare.gov or the call center. The opening day of HealthCare.gov last year attracted 2.8 million visitors to what was then a severely flawed Web site.