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Non-emergency calls to 101 and NHS 24 restored after glitch | |
(35 minutes later) | |
Calls to the non-emergency police phone number and the NHS 24 helpline are working again after technical difficulties. | |
The problems meant some callers were unable to get through via the 101 and 111 numbers. | |
Police Scotland and NHS 24 had advised those seeking non-emergency assistance to contact them on alternative numbers. | |
Similar problems were also experienced in England, Wales and Northern Ireland. | |
Vodafone, which operates police and NHS services, said both the 101 and 111 numbers were "restored" by 13:00. | |
The company apologised and said it would carry out a "full investigation". | |
The new freephone 111 number for NHS 24 was launched in Scotland in April. | The new freephone 111 number for NHS 24 was launched in Scotland in April. |
At the time, ministers said the change made the number easy to remember, while the introduction of the free-to-call service removed any barrier to the public accessing the health advice out of hours. | At the time, ministers said the change made the number easy to remember, while the introduction of the free-to-call service removed any barrier to the public accessing the health advice out of hours. |
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