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Non-emergency calls to 101 and NHS 24 hit by glitch Non-emergency calls to 101 and NHS 24 restored after glitch
(35 minutes later)
The non-emergency police phone number and the NHS 24 helpline have been hit by technical difficulties. Calls to the non-emergency police phone number and the NHS 24 helpline are working again after technical difficulties.
The problems meant some callers have been unable to get through via the 101 and 111 numbers. The problems meant some callers were unable to get through via the 101 and 111 numbers.
NHS 24 said the issue was being worked on "as a matter of priority". Police Scotland said they hoped to have the problem resolved soon. Police Scotland and NHS 24 had advised those seeking non-emergency assistance to contact them on alternative numbers.
Similar issues were also affecting police forces in England, Wales and Northern Ireland. Similar problems were also experienced in England, Wales and Northern Ireland.
Anyone needing NHS 24 assistance or medical advice has been advised to dial 08454 242424. Vodafone, which operates police and NHS services, said both the 101 and 111 numbers were "restored" by 13:00.
A spokeswoman for Police Scotland said: "We are aware of an issue when dialling 101. Please call 01786 289070 instead. In an emergency always call 999." The company apologised and said it would carry out a "full investigation".
The new freephone 111 number for NHS 24 was launched in Scotland in April.The new freephone 111 number for NHS 24 was launched in Scotland in April.
At the time, ministers said the change made the number easy to remember, while the introduction of the free-to-call service removed any barrier to the public accessing the health advice out of hours.At the time, ministers said the change made the number easy to remember, while the introduction of the free-to-call service removed any barrier to the public accessing the health advice out of hours.