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Police and NHS non-emergency numbers 'restored' after fault 101 and 111 non-emergency numbers 'restored' after fault
(35 minutes later)
Non-emergency police and NHS phone numbers have been "restored" following technical issues, telecommunications company Vodafone has said. Non-emergency police and NHS phone numbers have been "restored", Vodafone has said, after technical issues affected services for about four hours.
At least 23 police forces - including all four Welsh forces and the Met Police - reported problems with the 101 line from 09:00 GMT. At least 23 police forces - including all four Welsh forces and the Met Police - reported problems with the 101 line from 09:00 GMT on Saturday.
The 111 NHS line was also down. Both were working by 13:00, Vodafone said. The 111 NHS line was also down. Both were restored by 13:00, Vodafone said.
Vodaphone, which operates police and NHS services, apologised and said it would carry out a "full investigation". The company, which operates police and NHS lines, apologised and said it would carry out a "full investigation".
"Our engineers have worked hard to resolve the issue as quickly as possible and services have now been restored," Vodafone said.
It said it would continue to monitor the service closely, adding: "We apologise for any inconvenience caused."
'Catastrophic failure'
Problems with the 101 line were first reported at around 09:00, when police, including forces in Scotland, began tweeting about the issue.
The 101 phone number is for local police in England, Wales, Scotland and Northern Ireland, for less urgent matters than a 999 call.
111 is a 24-hour medical advice line, also for non-emergency enquiries.
Separately, motoring organisation RAC said its breakdown number went down this morning after "Vodafone suffered a catastrophic failure to its telephone equipment" affecting "many large businesses" who use its services.
A spokesman for the Home Office, which oversees 101, said if had been working with Vodafone to resolve the problems "as soon as possible".
Northumbria Police said in a statement that the 101 system was working again and the emergency 999 number had not been affected by the problems.