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Air chaos: '10,000' hit by Nats glitch - McLoughlin | Air chaos: '10,000' hit by Nats glitch - McLoughlin |
(35 minutes later) | |
Up to 10,000 passengers at Heathrow alone were affected by an air traffic control computer failure, the transport secretary has confirmed. | Up to 10,000 passengers at Heathrow alone were affected by an air traffic control computer failure, the transport secretary has confirmed. |
Patrick McLoughlin told MPs that Friday's failure was "unacceptable" but vowed to see that it did not happen again. | Patrick McLoughlin told MPs that Friday's failure was "unacceptable" but vowed to see that it did not happen again. |
Mr McLoughlin said he welcomed the inquiry announced by the Civil Aviation Authority into the chaos. | Mr McLoughlin said he welcomed the inquiry announced by the Civil Aviation Authority into the chaos. |
He said he hoped the results would be available by March 2015. | He said he hoped the results would be available by March 2015. |
Answering questions from the Transport Committee, Mr McLoughlin defended the overall performance of the the National Air Traffic Service (Nats). | |
"The average delay this year in Nats is 2.5 seconds per flight, whereas the rest of Europe we're taking about 30 seconds," he said. | |
He also compared the disruption to another failure at the Swanwick centre in December 2013. That incident caused 126,000 minutes of delays, compared to Friday's 16,000 minutes. | |
Investment by Nats has been questioned since Friday's failure, which grounded many flights at Heathrow and Gatwick with knock-on effects at other UK airports. | |
The company's chief executive, Richard Deakin, has rejected criticism from Business Secretary Vince Cable, who accused the company of "skimping on large-scale investment" and being "penny wise and pound foolish". | |
The company says it will be spending £575m over the next five years on systems. | |
Mr Deakin has also faced calls from Labour MP Paul Flynn to have his bonus docked because of the disruption. | |
Speaking to the BBC, Mr Deakin said he expected his pay to be affected by the incident but stressed that Nats' performance over the year had been good. |