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Urgent ambulance response times fall | Urgent ambulance response times fall |
(35 minutes later) | |
The number of ambulances hitting the target response time for the most urgent calls has fallen for the second month running. | The number of ambulances hitting the target response time for the most urgent calls has fallen for the second month running. |
Only 51% of urgent emergency responses in November arrived at the scene within eight minutes, 14 percentage points lower than the target of 65%. | Only 51% of urgent emergency responses in November arrived at the scene within eight minutes, 14 percentage points lower than the target of 65%. |
In October, 55.5% arrived within the target time. In November 2013, the figure was 63.2%. | In October, 55.5% arrived within the target time. In November 2013, the figure was 63.2%. |
The Welsh Ambulance Service said they were working on underlying issues. | The Welsh Ambulance Service said they were working on underlying issues. |
Figures released on Tuesday showed there were 36,091 calls in November, up by 5% compared to the same month last year, of which 14,061 were Category A or immediately life-threatening. | |
The ambulance service pointed to the rises in both the total number of calls and the number of those deemed serious and life-threatening. | |
'Concern' | |
Gordon Roberts, interim national head of operations said: "We absolutely recognise that our response times are not where anyone would like them to be. | |
"We are not complacent about this, and we are working extremely hard to address our underlying issues as a matter of urgency, working closely with our health board commissioners and the Welsh government." | |
He continued: "Regrettably, there are times when we don't meet the target and we appreciate how much of a concern this is for patients, their families, and the wider public in Wales." | |
Mr Roberts urged the public not to use the 999 service for non-emergency calls to prevent tying up resources needed elsewhere. |