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Powys home care revamp 'lessons to be learnt' | Powys home care revamp 'lessons to be learnt' |
(about 3 hours later) | |
A shake-up of home care services in Powys ran into difficulty because of problems including poor communication and staffing issues, a review says. | A shake-up of home care services in Powys ran into difficulty because of problems including poor communication and staffing issues, a review says. |
Complaints of neglect came after Powys council cut its list of around 20 providers to four in April and May. | Complaints of neglect came after Powys council cut its list of around 20 providers to four in April and May. |
Montgomeryshire AM Russell George branded the reorganisation "shambolic". | Montgomeryshire AM Russell George branded the reorganisation "shambolic". |
The independent review found a range of problems, while the council said there were "lessons to be learnt" and changes were under way. | The independent review found a range of problems, while the council said there were "lessons to be learnt" and changes were under way. |
Mr George told BBC Wales in September he had received dozens of complaints about missed visits and the quality of care following the reorganisation. | Mr George told BBC Wales in September he had received dozens of complaints about missed visits and the quality of care following the reorganisation. |
One company pulled out of its contract ahead of a critical report which found it had breached care regulations. | One company pulled out of its contract ahead of a critical report which found it had breached care regulations. |
Under pressure | Under pressure |
The council ordered an independent review from the Institute of Public Care at Oxford Brookes University, which found a range of problems including: | The council ordered an independent review from the Institute of Public Care at Oxford Brookes University, which found a range of problems including: |
The review team made several recommendations to improve the commissioning process, including measures to assess the performance of providers as well as user needs and available resources. | The review team made several recommendations to improve the commissioning process, including measures to assess the performance of providers as well as user needs and available resources. |
The council said it accepted the recommendations, adding that work was already under way to improve the provision of home care, retain staff and keep people informed about changes. | The council said it accepted the recommendations, adding that work was already under way to improve the provision of home care, retain staff and keep people informed about changes. |
Councillor Darren Mayor, cabinet member for adult services, said: "We recognise that there are lessons to be learnt in what has been one of the largest transformational changes the council has undertaken. | |
"This report is an essential part of our learning process as we strive to make improvements through different service delivery models. | |
"We will be acting on the recommendations in order to improve the way we commission service changes." | |
The council cabinet will consider the report at a meeting on Tuesday. | The council cabinet will consider the report at a meeting on Tuesday. |
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