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| Dozens of British Airways passengers stranded at Mumbai airport 'told to wait eight days' | Dozens of British Airways passengers stranded at Mumbai airport 'told to wait eight days' |
| (about 4 hours later) | |
| Dozens of British Airways passengers have allegedly been told to wait eight days for a plane after a late connecting flight left them stranded at Mumbai airport. | |
| The 38 holidaymakers, including children with special needs, had flown from Goa to Mumbai on a delayed Air India flight, and were due to fly back to London Heathrow with British Airways. | The 38 holidaymakers, including children with special needs, had flown from Goa to Mumbai on a delayed Air India flight, and were due to fly back to London Heathrow with British Airways. |
| But the British Airways plane did not wait for the connection, leaving the passengers stranded at the terminal and sitting on the floor. | But the British Airways plane did not wait for the connection, leaving the passengers stranded at the terminal and sitting on the floor. |
| Passengers took to social media to describe a dysfunctional state of affairs at the airport, reporting shouting matches between British Airways and Indian officials over who was to blame. | Passengers took to social media to describe a dysfunctional state of affairs at the airport, reporting shouting matches between British Airways and Indian officials over who was to blame. |
| BA & Air India won't cooperate. Total cock up. We need @British_Airways support #strandedinmumbai pic.twitter.com/TaCU8OupFh | BA & Air India won't cooperate. Total cock up. We need @British_Airways support #strandedinmumbai pic.twitter.com/TaCU8OupFh |
| Airline representatives are also alleged to have "disappeared" at key moments in the passengers' ordeal. | Airline representatives are also alleged to have "disappeared" at key moments in the passengers' ordeal. |
| “Kids and special needs passengers sleep on floor. British Airways officials have disappeared,” tweeted musician Sean Read, one of the stranded passengers. | “Kids and special needs passengers sleep on floor. British Airways officials have disappeared,” tweeted musician Sean Read, one of the stranded passengers. |
| Mumbai airport runway and terminal building from the air Insult was added to injury after seven passengers were apparently offered seats on a Turkish Airlines flight, but no official from British Airways was around to accept the offer. | Mumbai airport runway and terminal building from the air Insult was added to injury after seven passengers were apparently offered seats on a Turkish Airlines flight, but no official from British Airways was around to accept the offer. |
| He said passengers had been offered “no hotel, no food, no flight” by either the airport or the airline. | He said passengers had been offered “no hotel, no food, no flight” by either the airport or the airline. |
| Kids and special needs passengers sleep on floor. @BritishAirways0 officials have disappeared #strandedinmumbai pic.twitter.com/z6S7O1cB9Z | Kids and special needs passengers sleep on floor. @BritishAirways0 officials have disappeared #strandedinmumbai pic.twitter.com/z6S7O1cB9Z |
| Tia Fisher, an English teacher forced to sleep on the floor at the airport, tweeted that passengers had been the victim of a “total coc- up”. | Tia Fisher, an English teacher forced to sleep on the floor at the airport, tweeted that passengers had been the victim of a “total coc- up”. |
| “No response from British Airways yet and BA staff in Mumbai airport just went home. Desperate for help and sanity here,” she said. | “No response from British Airways yet and BA staff in Mumbai airport just went home. Desperate for help and sanity here,” she said. |
| A spokesperson for British Airways told the Independent: "We are doing all we can to assist customers who missed their connection to our flight from Mumbai to London. | A spokesperson for British Airways told the Independent: "We are doing all we can to assist customers who missed their connection to our flight from Mumbai to London. |
| "In order to get them on their way as quickly as possible we have booked a number of customers onto flights with other airlines, and we are working to rebook those remaining onto the next available flights." | "In order to get them on their way as quickly as possible we have booked a number of customers onto flights with other airlines, and we are working to rebook those remaining onto the next available flights." |