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| Version 3 | Version 4 |
|---|---|
| First Source: Call centre workers suspended over 'data breach' claim | First Source: Call centre workers suspended over 'data breach' claim |
| (about 3 hours later) | |
| About 90 workers are being investigated at the First Source call centre in Londonderry amid accusations of a data protection breach, the BBC understands. | |
| A number of workers have been suspended. | A number of workers have been suspended. |
| BBC Radio Foyle has seen a letter sent by the company to one of the workers. | BBC Radio Foyle has seen a letter sent by the company to one of the workers. |
| In it, he is accused of mis-selling products and fraud. First Source have said an internal investigation is under way. | In it, he is accused of mis-selling products and fraud. First Source have said an internal investigation is under way. |
| The firm said they are aware that a large number of people were affected in the Derry area. | The firm said they are aware that a large number of people were affected in the Derry area. |
| "A number of policies and procedures may have been breached by members of staff," said a spokesperson. | "A number of policies and procedures may have been breached by members of staff," said a spokesperson. |
| "We cannot comment on the detail of the investigation until it has been completed." | "We cannot comment on the detail of the investigation until it has been completed." |
| About 50 workers met trade union officials in Derry on Saturday. | About 50 workers met trade union officials in Derry on Saturday. |
| Liam Gallagher from the Unite union said: "We believe that they are being scapegoated. | Liam Gallagher from the Unite union said: "We believe that they are being scapegoated. |
| "We believe yes there is a problem with this contract, we don't believe that the problem arose from these workers, the problem arose elsewhere." | "We believe yes there is a problem with this contract, we don't believe that the problem arose from these workers, the problem arose elsewhere." |
| First Source employs more than 2,000 people across three sites in Northern Ireland. | First Source employs more than 2,000 people across three sites in Northern Ireland. |
| 'Distraught' | 'Distraught' |
| Daniel Laird works at First Source and fears he may lose his job. | Daniel Laird works at First Source and fears he may lose his job. |
| "I was suspended on the 31st of December and I was pulled aside in front of other colleagues and advised to speak to HR," he said. | "I was suspended on the 31st of December and I was pulled aside in front of other colleagues and advised to speak to HR," he said. |
| "I raised issues with HR about how these issues came about. We were basically doing things we weren't comfortable doing. | "I raised issues with HR about how these issues came about. We were basically doing things we weren't comfortable doing. |
| "There's been no real investigation done but people have still been suspended. | "There's been no real investigation done but people have still been suspended. |
| "People are distraught and emotions are running high. People have children and questions need answered. | "People are distraught and emotions are running high. People have children and questions need answered. |
| "Morale has been the lowest I've ever seen in a workplace. | "Morale has been the lowest I've ever seen in a workplace. |
| "There is a constant pressure of having to do things you're not happy with. They add different procedures and policies making it difficult for people to achieve their monthly bonuses. | "There is a constant pressure of having to do things you're not happy with. They add different procedures and policies making it difficult for people to achieve their monthly bonuses. |
| "Workers are finding it difficult to manage their day to day work. | "Workers are finding it difficult to manage their day to day work. |
| "I want management to re-consider these suspensions." | "I want management to re-consider these suspensions." |