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Conman poses as Barclays chairman | Conman poses as Barclays chairman |
(20 minutes later) | |
A fraudster walked into a branch of Barclays Bank posing as its chairman Marcus Agius and managed to walk out with £10,000. | A fraudster walked into a branch of Barclays Bank posing as its chairman Marcus Agius and managed to walk out with £10,000. |
The conman is believed to have found Mr Agius' details online and persuaded call centre staff into issuing a Barclaycard in his name. | The conman is believed to have found Mr Agius' details online and persuaded call centre staff into issuing a Barclaycard in his name. |
"It was down to human error, procedures were not followed fully and we have learned from it," Barclaycard said. | "It was down to human error, procedures were not followed fully and we have learned from it," Barclaycard said. |
It added that like any other customer, Mr Agius had been fully refunded. | |
"All Barclays customers have a 100% fraud guarantee as long as they take reasonable care of their information," a spokesman said. | "All Barclays customers have a 100% fraud guarantee as long as they take reasonable care of their information," a spokesman said. |
The bank has now implemented stricter security checks for its senior executives. | The bank has now implemented stricter security checks for its senior executives. |
Bank chiefs were said to be "burning up" with embarrassment. | Bank chiefs were said to be "burning up" with embarrassment. |
"Credit card fraud is an issue which our industry continues to confront," Mr Agius said. | "Credit card fraud is an issue which our industry continues to confront," Mr Agius said. |
"Barclays is resolved to do everything possible on behalf of our customers to minimise its impact." | "Barclays is resolved to do everything possible on behalf of our customers to minimise its impact." |
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