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| Mirfield man's tears of joy after lost voicemail of wife retrieved | Mirfield man's tears of joy after lost voicemail of wife retrieved |
| (35 minutes later) | |
| A husband who thought he had lost a recording of his late wife's voice he had kept for more than 10 years has described the moment the message was recovered as "wonderful". | A husband who thought he had lost a recording of his late wife's voice he had kept for more than 10 years has described the moment the message was recovered as "wonderful". |
| Stan Beaton, from Mirfield, had kept the voicemail since his wife Ruby's death in 2003, but technical work by Virgin Media meant it was deleted. | Stan Beaton, from Mirfield, had kept the voicemail since his wife Ruby's death in 2003, but technical work by Virgin Media meant it was deleted. |
| However, the telecoms company has now managed to recover the message. | However, the telecoms company has now managed to recover the message. |
| Mr Beaton, 68, said: "They've made this old age pensioner extremely happy." | Mr Beaton, 68, said: "They've made this old age pensioner extremely happy." |
| Listening to the message he said: "It's just a wonderful, wonderful sound that I thought was lost forever. | Listening to the message he said: "It's just a wonderful, wonderful sound that I thought was lost forever. |
| "I'm staggered at the lengths they have gone to." | "I'm staggered at the lengths they have gone to." |
| Mr Beaton told BBC Radio Leeds the message he had kept since his wife's death from cancer was lost in December. | Mr Beaton told BBC Radio Leeds the message he had kept since his wife's death from cancer was lost in December. |
| He said: "I've always resisted changing companies because whenever I mentioned that my wife's voice was our voicemail message and would it be retained and each company said no, so that's why I never changed. | He said: "I've always resisted changing companies because whenever I mentioned that my wife's voice was our voicemail message and would it be retained and each company said no, so that's why I never changed. |
| "Sadly it disappeared. I was absolutely devastated by it, but also extremely angry. | "Sadly it disappeared. I was absolutely devastated by it, but also extremely angry. |
| "In the early days [I listened to it] quite often. Basically it came to the point when if I felt low then I would listen to it. | "In the early days [I listened to it] quite often. Basically it came to the point when if I felt low then I would listen to it. |
| "In December I learned that it had disappeared. I just could not tell people how it affected me at that time. It really did devastate me." | "In December I learned that it had disappeared. I just could not tell people how it affected me at that time. It really did devastate me." |
| Mr Beaton contacted Virgin who managed to retrieve the message which has now been permanently saved for him. | Mr Beaton contacted Virgin who managed to retrieve the message which has now been permanently saved for him. |
| Rob Evans, executive director of engineering at Virgin Media, said finding it "was like searching for a needle in a haystack", however a team of 11 engineers spent three days tracking it down. | |
| "The chances of its recovery were slim" he said, but the missing file containing Ruby's voice was found on Friday. | |
| "The next morning we called Stan to deliver the good news," he said. |