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Comcast changes customer's name to 'Asshole' on bill | Comcast changes customer's name to 'Asshole' on bill |
(less than a minute earlier) | |
Itself a notorious asshole of a company, Comcast has this week produced some spectacularly bad customer service, changing a customer's name from Ricardo Brown to 'Asshole Brown'. | Itself a notorious asshole of a company, Comcast has this week produced some spectacularly bad customer service, changing a customer's name from Ricardo Brown to 'Asshole Brown'. |
The cable provider made the change after Ricardo's wife Lisa called to cancel their subscription, and received the insult on the family's next bill on top of a $60 cancellation fee. | The cable provider made the change after Ricardo's wife Lisa called to cancel their subscription, and received the insult on the family's next bill on top of a $60 cancellation fee. |
Suspecting the bill might have been doctored, consumer advocate blogger Christopher Elliot checked with Comcast who confirmed their error. | Suspecting the bill might have been doctored, consumer advocate blogger Christopher Elliot checked with Comcast who confirmed their error. |
"We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change," Comcast vice president of communications for the Washington region Steve Kipp said. | "We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change," Comcast vice president of communications for the Washington region Steve Kipp said. |
"We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again." | "We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again." |
Brown palmed off Comcast's efforts to get her to sign up to a new two-year contract when she put in the call to cancel, but has no idea why the customer service representative was so angry as she insists she was perfectly polite. | Brown palmed off Comcast's efforts to get her to sign up to a new two-year contract when she put in the call to cancel, but has no idea why the customer service representative was so angry as she insists she was perfectly polite. |
"I was never rude," she said. "It could have been that person was upset because I didn’t take the offer." | "I was never rude," she said. "It could have been that person was upset because I didn’t take the offer." |
Comcast offered the Browns a full refund for the last two years and two years' service at no charge. | Comcast offered the Browns a full refund for the last two years and two years' service at no charge. |
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