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Terminally ill doctor Kate Granger's 'my name is' campaign wins support | |
(35 minutes later) | |
A campaign by a terminally ill doctor to encourage healthcare staff to introduce themselves to patients is being supported by more than 90 NHS organisations. | A campaign by a terminally ill doctor to encourage healthcare staff to introduce themselves to patients is being supported by more than 90 NHS organisations. |
Dr Kate Granger, a 31-year-old hospital consultant, started the "Hello my name is..." campaign while she was being treated for cancer. | Dr Kate Granger, a 31-year-old hospital consultant, started the "Hello my name is..." campaign while she was being treated for cancer. |
She felt frustrated by staff who failed to tell her their names. | She felt frustrated by staff who failed to tell her their names. |
David Cameron, Jeremy Hunt and Bob Geldof are all supporting her campaign. | David Cameron, Jeremy Hunt and Bob Geldof are all supporting her campaign. |
Dr Granger started her campaign to improve the patient experience in hospital, shortly after she was diagnosed with a rare and aggressive form of cancer three years ago. | Dr Granger started her campaign to improve the patient experience in hospital, shortly after she was diagnosed with a rare and aggressive form of cancer three years ago. |
The doctor who informed her that her cancer had spread did not introduce himself to her and did not look her in the eye. | The doctor who informed her that her cancer had spread did not introduce himself to her and did not look her in the eye. |
She was also dismayed by other staff who failed to introduce themselves when caring for her. | She was also dismayed by other staff who failed to introduce themselves when caring for her. |
She subsequently set up #hellomynameis on Twitter. | She subsequently set up #hellomynameis on Twitter. |
Her campaign reminds staff to go back to basics, build trust and make a vital human connection with patients by - at the very least - giving their names. | Her campaign reminds staff to go back to basics, build trust and make a vital human connection with patients by - at the very least - giving their names. |
Speaking on BBC Radio 4's Today programme she said: "The lack of introductions really made me feel like just a diseased body and not a real person". | Speaking on BBC Radio 4's Today programme she said: "The lack of introductions really made me feel like just a diseased body and not a real person". |
When someone did introduce themselves, she said, "it really did make a difference to how comfortable I was and less lonely I was in hospital". | When someone did introduce themselves, she said, "it really did make a difference to how comfortable I was and less lonely I was in hospital". |
It has now become a national campaign and has the support of more than 400,000 doctors, nurses, therapists, receptionists and porters across over 90 organisations, including NHS Trusts across England, NHS Scotland and NHS Wales. | It has now become a national campaign and has the support of more than 400,000 doctors, nurses, therapists, receptionists and porters across over 90 organisations, including NHS Trusts across England, NHS Scotland and NHS Wales. |
'Compassionate practice' | 'Compassionate practice' |
The Mid Yorkshire Hospitals, where Kate is now working, were the first to sign up and the movement spread from there. | The Mid Yorkshire Hospitals, where Kate is now working, were the first to sign up and the movement spread from there. |
Trusts are now sharing ideas about how to boost compassionate care for patients across the UK. | Trusts are now sharing ideas about how to boost compassionate care for patients across the UK. |
Dr Granger said the main message from the campaign was about treating patients with respect and dignity. | Dr Granger said the main message from the campaign was about treating patients with respect and dignity. |
She said: "I got my cancer diagnosis three years ago and unfortunately I'm not going to get better, I have a rocky road ahead of me. | She said: "I got my cancer diagnosis three years ago and unfortunately I'm not going to get better, I have a rocky road ahead of me. |
"I want my legacy to be a better health service. | "I want my legacy to be a better health service. |
"I love the health service and I would never work for anyone else, and I think it's very important that we all think about the care we are delivering and how we can make it better for patients." | "I love the health service and I would never work for anyone else, and I think it's very important that we all think about the care we are delivering and how we can make it better for patients." |
Health Secretary Jeremy Hunt said the campaign was inspiring. | Health Secretary Jeremy Hunt said the campaign was inspiring. |
"All patients should be treated with compassion and the fact this movement has started from within the NHS itself makes it all the more powerful. | "All patients should be treated with compassion and the fact this movement has started from within the NHS itself makes it all the more powerful. |
"We know that doctors and nurses within the NHS are doing more than ever to provide safe and compassionate care and this movement is harnessing their energy." | "We know that doctors and nurses within the NHS are doing more than ever to provide safe and compassionate care and this movement is harnessing their energy." |
Jeremy Taylor, chief executive of National Voices, a national coalition of patient charities, called it "a fantastic campaign". | Jeremy Taylor, chief executive of National Voices, a national coalition of patient charities, called it "a fantastic campaign". |
He said the NHS had made enormous progress but, too often, simple basic care was forgotten. | He said the NHS had made enormous progress but, too often, simple basic care was forgotten. |
"Staff don't have the time and don't stop to think about the impact simple care can have. | "Staff don't have the time and don't stop to think about the impact simple care can have. |
"We need to put the human back into healthcare. | "We need to put the human back into healthcare. |
"It's a simple campaign which gets back to what is important." | "It's a simple campaign which gets back to what is important." |