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Ulster Bank creating 350 jobs at Belfast call centre | Ulster Bank creating 350 jobs at Belfast call centre |
(about 1 hour later) | |
Ulster Bank is creating 350 jobs at its Belfast call centre. | Ulster Bank is creating 350 jobs at its Belfast call centre. |
The new staff will deal with calls from customers of sister companies RBS and Nat West, as well as Ulster Bank customers across the island of Ireland. | The new staff will deal with calls from customers of sister companies RBS and Nat West, as well as Ulster Bank customers across the island of Ireland. |
Ulster Bank's Northern Ireland operations have recently become more integrated with the wider RBS operations in the UK. | Ulster Bank's Northern Ireland operations have recently become more integrated with the wider RBS operations in the UK. |
The company is the largest of the four Northern Ireland banks. | The company is the largest of the four Northern Ireland banks. |
However, in recent years Ulster Bank has cut staff and branches as a result of the financial crash. | However, in recent years Ulster Bank has cut staff and branches as a result of the financial crash. |
Ellvena Graham, head of Ulster Bank in Northern Ireland, said she was "delighted" about the announcement. | Ellvena Graham, head of Ulster Bank in Northern Ireland, said she was "delighted" about the announcement. |
"Across RBS, Natwest and Ulster Bank, we have set ourselves an ambition to become number one for customer service and I am delighted that Northern Ireland will play a strategic role in delivering this ambition," she said. | "Across RBS, Natwest and Ulster Bank, we have set ourselves an ambition to become number one for customer service and I am delighted that Northern Ireland will play a strategic role in delivering this ambition," she said. |
"This decision by RBS to locate these jobs in the Belfast contact centre is a welcome recognition of the excellent standards that have been set by the Ulster Bank team in Danesfort." | "This decision by RBS to locate these jobs in the Belfast contact centre is a welcome recognition of the excellent standards that have been set by the Ulster Bank team in Danesfort." |
The company said it is investing £300,000 in additional office space to accommodate the new staff. | The company said it is investing £300,000 in additional office space to accommodate the new staff. |
The first and deputy first ministers also welcomed the jobs boost. | |
Peter Robinson said: "This investment demonstrates once again how Northern Ireland is recognised internationally for the quality of our local talent in terms of educational qualifications, communication and social skills." | |
Martin McGuinness said the positions would "offer people an opportunity to learn new skills and increase their knowledge and expertise in a highly competitive sector". |
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