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Legoland Windsor apologises to visitors over car park delays | Legoland Windsor apologises to visitors over car park delays |
(35 minutes later) | |
Legoland has apologised to people who have spent hours stuck in its car park. | Legoland has apologised to people who have spent hours stuck in its car park. |
The Windsor attraction has been busy during half term. One visitor told the BBC his family queued for more than two hours as they tried to leave the park. | The Windsor attraction has been busy during half term. One visitor told the BBC his family queued for more than two hours as they tried to leave the park. |
Legoland said it had spent more than £10,000 in the last year developing alternative entrance and exit routes. | Legoland said it had spent more than £10,000 in the last year developing alternative entrance and exit routes. |
Windsor and Maidenhead Borough Council said road signs had been altered recently to prevent traffic travelling through the centre of Windsor. | Windsor and Maidenhead Borough Council said road signs had been altered recently to prevent traffic travelling through the centre of Windsor. |
'Very popular' | 'Very popular' |
"The problem is Legoland is very popular," said councillor Colin Rayner, cabinet member for transport. | "The problem is Legoland is very popular," said councillor Colin Rayner, cabinet member for transport. |
"I'll be working very closely with the park to ensure the system we've developed is working. We want to support them as it does bring a lot of employment and business to the area." | "I'll be working very closely with the park to ensure the system we've developed is working. We want to support them as it does bring a lot of employment and business to the area." |
Ian Calkin, from Croydon, took his two children to the park on Wednesday. | Ian Calkin, from Croydon, took his two children to the park on Wednesday. |
"We left at 6pm when the park closed and were ready to go 10 minutes later," he said. | |
"But, we didn't get through the car park barriers to scan our exit pass until well after eight o'clock. | |
"It was then another 30 minutes before we hit the main roads." | "It was then another 30 minutes before we hit the main roads." |
Legoland said it had worked incredibly hard with the council over recent years on traffic management and would continue to do so. | Legoland said it had worked incredibly hard with the council over recent years on traffic management and would continue to do so. |
"We understand a delayed exit from the car park would be frustrating," a spokesman said. | "We understand a delayed exit from the car park would be frustrating," a spokesman said. |
"We have employed a number of additional staff to help and provided guests with instructions to turn right out of the park to utilise the new routes." | "We have employed a number of additional staff to help and provided guests with instructions to turn right out of the park to utilise the new routes." |
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