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| Version 1 | Version 2 |
|---|---|
| NatWest and RBS customers are panicking after thousands of payments went 'missing' overnight | NatWest and RBS customers are panicking after thousands of payments went 'missing' overnight |
| (7 months later) | |
| RBS has alerted customers that up to 600,000 overnight payments may be 'missing' from bank accounts at NatWest, Coutts and Ulster Bank due to a technical glitch, sparking a string of complaints over "yet another Natwest blunder". | RBS has alerted customers that up to 600,000 overnight payments may be 'missing' from bank accounts at NatWest, Coutts and Ulster Bank due to a technical glitch, sparking a string of complaints over "yet another Natwest blunder". |
| RBS said in a statement that the issue, which "resulted in a delay to payments and Direct Debits being applied to some customer accounts", was now resolved, but it could take days to clear up. | RBS said in a statement that the issue, which "resulted in a delay to payments and Direct Debits being applied to some customer accounts", was now resolved, but it could take days to clear up. |
| It said: "We have fixed the underlying issue, we apologise for the inconvenience caused and we are working flat out to get these payments updated for our customers no later than Saturday. | It said: "We have fixed the underlying issue, we apologise for the inconvenience caused and we are working flat out to get these payments updated for our customers no later than Saturday. |
| "We will ensure no customers are left out of pocket as a result of this issue." | "We will ensure no customers are left out of pocket as a result of this issue." |
| Around 600,000 payments may have failed to enter accounts, the BBC said. | Around 600,000 payments may have failed to enter accounts, the BBC said. |
| A number of customers replied to the notice to complain about the problem, with some worried about facing charges for late payments of bills. | A number of customers replied to the notice to complain about the problem, with some worried about facing charges for late payments of bills. |
| One user tweeted: "Mines missing hurry up got bills to pay and over draft from you can't pay till you get my money back." | One user tweeted: "Mines missing hurry up got bills to pay and over draft from you can't pay till you get my money back." |
| Another said: "I'm glad losing our money is an urgent matter for you #useless #changingbank #beingfinedforit" | Another said: "I'm glad losing our money is an urgent matter for you #useless #changingbank #beingfinedforit" |
| An RBS spokesman said there had been "an issue our overnight process which has resulted in some of our customers not having credits or Direct Debits being applied to their accounts". | An RBS spokesman said there had been "an issue our overnight process which has resulted in some of our customers not having credits or Direct Debits being applied to their accounts". |
| "We are working to get this resolved as quickly as possible and apologise to customers for the inconvenience caused... We will ensure no customers are left out of pocket as a result of this issue." | "We are working to get this resolved as quickly as possible and apologise to customers for the inconvenience caused... We will ensure no customers are left out of pocket as a result of this issue." |
| The embarrassing incident follows a spate of disruptions at the bank. | The embarrassing incident follows a spate of disruptions at the bank. |
| In March some customers' wages did not appear to have arrived into accounts and cash transfers were not going through. | In March some customers' wages did not appear to have arrived into accounts and cash transfers were not going through. |
| In 2013 it was subject to a denial of service attack that saw online card payments blocked. | In 2013 it was subject to a denial of service attack that saw online card payments blocked. |
| NatWest said the number for its customers to call for help with the issue was 03457 888444. | NatWest said the number for its customers to call for help with the issue was 03457 888444. |