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| Tube delay refunds: Can I claim compensation from TfL due to the strike? | Tube delay refunds: Can I claim compensation from TfL due to the strike? |
| (about 1 hour later) | |
| Londoners endured the worst strike in more than a decade on Thursday with millions of commuters affected – but can you claim compensation for your journey? | Londoners endured the worst strike in more than a decade on Thursday with millions of commuters affected – but can you claim compensation for your journey? |
| Can I claim compensation for the strike? | Can I claim compensation for the strike? |
| Simple answer: no. Unfortunately, Transport for London is not offering any form of compensation as commuters were warned in advance of the impending strike. | |
| TfL claims it will not refund for issues “outside our control,” including security alerts, customer incidents, or adverse weather conditions. | TfL claims it will not refund for issues “outside our control,” including security alerts, customer incidents, or adverse weather conditions. |
| What is the general policy on compensation for the Tube? | What is the general policy on compensation for the Tube? |
| Usually, if your service or journey is delayed by more than 15 minutes you can claim the costs of a single journey. TfL will give vouchers that can be redeemed against both single and season fares. | Usually, if your service or journey is delayed by more than 15 minutes you can claim the costs of a single journey. TfL will give vouchers that can be redeemed against both single and season fares. |
| On the Overground, your service must be delayed by more than 30 minutes to successfully claim for a refund. | On the Overground, your service must be delayed by more than 30 minutes to successfully claim for a refund. |
| How do I claim a refund? | How do I claim a refund? |
| You need to do it within 14 days of your journey. You must have an online Oyster account, irrespective of whether you travelled on a paper ticket, bank card or Oyster, as the form is online only. | You need to do it within 14 days of your journey. You must have an online Oyster account, irrespective of whether you travelled on a paper ticket, bank card or Oyster, as the form is online only. |
| Finally, if you have a paper ticket, remember to keep hold of it as you need the full card number on the card to claim a refund. | Finally, if you have a paper ticket, remember to keep hold of it as you need the full card number on the card to claim a refund. |
| Anything else I should know? | Anything else I should know? |
| Freedom pass holders and other similar free passes cannot claim compensation. | Freedom pass holders and other similar free passes cannot claim compensation. |