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DVLA responds to car hire confusion DVLA gives more time for car hire planning
(35 minutes later)
The DVLA has responded to car hire confusion by giving companies three weeks rather than three days to check a new code used to verify driver details. Travellers needing to hire a car abroad will now have three weeks to share extra driving licence details with hire companies instead of three days.
A new system requires motorists wanting to hire a vehicle abroad to log on to the DVLA website to generate the code, but originally gave them 72 hours from that time to hire a car. A new system requires motorists to access the DVLA website to generate a check code that allows companies to see whether a driver has penalty points.
The check code was introduced after the paper counterpart license which carries any penalty points was computerised. The code was introduced after the paper counterpart license that carries such details was computerised.
The DVLA initially allowed the code to stay "live" for just 72 hours.
The checking period is now 21 days.The checking period is now 21 days.
The government responded after car hire companies complained of queues, and drivers complained they may not have internet access while abroad to generate a new code. The government responded after car hire companies complained of queues and drivers complained they may not have internet access while abroad to generate a new code.
Motoring organisations complained that many drivers and car hire companies were unaware of the new system in any case. The DVLA said that for those who do not have internet access, a phone number would also be made available - although this is not a 24-hour number.
The DVLA said that for those who do not have internet access, a phone number will also be made available. Motoring organisations were also concerned that many drivers and car hire companies were unaware of the new system, and those that were found it tricky to use.
The DVLA denied that using the system is complicated. The DVLA says using the system is not complicated.
"It's very easy to view and share your driving record. Just go to gov.uk and search for 'view driving licence'," said Oliver Morley, the DVLA's chief executive."It's very easy to view and share your driving record. Just go to gov.uk and search for 'view driving licence'," said Oliver Morley, the DVLA's chief executive.
As a result of the abolition of the paper counterpart, all evidence of driving endorsements and convictions will be held online only.As a result of the abolition of the paper counterpart, all evidence of driving endorsements and convictions will be held online only.
The eight million or so old-style paper licences - which carry endorsements on them - will remain valid.
The system does not apply to Northern Ireland drivers.The system does not apply to Northern Ireland drivers.