Passengers planning to fly from Heathrow's Terminal Four are facing severe delays because of problems with baggage handling software.
Passengers planning to fly from Heathrow's Terminal Four are facing severe delays because of problems with baggage handling software.
BA, the main airline based at the terminal, is warning its customers that they may not be able to travel if they have luggage to be checked in.
BA, the main airline based at the terminal, is warning its customers that they may not be able to travel if they have luggage to be checked in.
The problem began on Tuesday; airport operator BAA said it is working as hard as it can to rectify the system.
The problem began on Tuesday. Airport operator BAA said it is working as hard as it can to repair the system.
It said passengers should check with their airline before setting out.
It said passengers should check with their airline before setting out.
The problems have restricted passengers to two items of hand luggage.
The problem has restricted passengers to two items of hand luggage.
Long-haul customers
Long-haul customers
A BA spokesman said: "We would like to apologise to our customers for the disruption as a result of the failure of the airport's baggage system in Terminal 4".
A BA spokesman said: "We would like to apologise to our customers for the disruption as a result of the failure of the airport's baggage system in Terminal 4".
"We are hoping that everything will be sorted out soon BAA spokesman
We are hoping that everything will be sorted out soon BAA spokesman
The terminal handles baggage for the airline's long-haul customers flying in World Traveller (economy) and World Traveller Plus (premium economy) cabins.
The terminal handles baggage for the airline's long-haul customers flying in World Traveller (economy) and World Traveller Plus (premium economy) cabins.
BAA said it had technicians working all night to try to fix the software problem. "We are hoping that everything will be sorted out soon".
BAA said it had technicians working all night to try to fix the software problem. "We are hoping that everything will be sorted out soon," a spokesman said.
It also asked passengers to consider checking in fewer items of hold luggage.
Passengers are being asked to consider checking in fewer items of hold luggage.
BA says passengers due to fly from T4 are eligible for a refund, can re-book to a different destination or travel on a later date.
BA said passengers due to fly from T4 are eligible for a refund, can re-book to a different destination or travel on a later date.
It has published full details of the options available to customers affected on its website.
It has published full details of the options available to customers affected on its website.
Are you affected by this story? Have your travel plans been disrupted? Has your baggage been lost? Send us your comments using the form below
Are you affected by this story? Have your travel plans been disrupted? Has your baggage been lost? Send us your comments using the form below
