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| Version 1 | Version 2 |
|---|---|
| Police apologise over phone message left for M9 crash victim | Police apologise over phone message left for M9 crash victim |
| (35 minutes later) | |
| Police have apologised to the family of a woman left dying in a car for several days after an officer left her a voicemail 10 days after her death. | Police have apologised to the family of a woman left dying in a car for several days after an officer left her a voicemail 10 days after her death. |
| The message was to ask Lamara Bell if she knew the whereabouts of a cousin who had gone missing. | The message was to ask Lamara Bell if she knew the whereabouts of a cousin who had gone missing. |
| A senior Police Scotland officer has visited the family to apologise. | A senior Police Scotland officer has visited the family to apologise. |
| Ms Bell and John Yuill were left in their crashed car at the side of the M9 when police failed to respond to reports of the vehicle off the road. | Ms Bell and John Yuill were left in their crashed car at the side of the M9 when police failed to respond to reports of the vehicle off the road. |
| Forth Valley Divisional Commander John Hawkins said: "Once again I want to offer Police Scotland's condolences to the family. | Forth Valley Divisional Commander John Hawkins said: "Once again I want to offer Police Scotland's condolences to the family. |
| "I am deeply disappointed that we have shown such a lack of awareness given all the briefings put in place within the area and the media coverage reflecting the level of shock felt across the country. | "I am deeply disappointed that we have shown such a lack of awareness given all the briefings put in place within the area and the media coverage reflecting the level of shock felt across the country. |
| "We clearly regret having caused any further upset to them. | "We clearly regret having caused any further upset to them. |
| "I have given all the details to the family of why the call was made and given my, and the Chief Constable's sincere apologies on behalf of the force." | "I have given all the details to the family of why the call was made and given my, and the Chief Constable's sincere apologies on behalf of the force." |
| Mr Yuill was found dead and Ms Bell critically injured on Wednesday 9 July in a car that had crashed off the motorway near Stirling. | Mr Yuill was found dead and Ms Bell critically injured on Wednesday 9 July in a car that had crashed off the motorway near Stirling. |
| It subsequently emerged that the crash had been reported to police by a member of the public the previous Sunday. | It subsequently emerged that the crash had been reported to police by a member of the public the previous Sunday. |
| Calls review | Calls review |
| Officers only attended the scene after receiving a second call from a different person. | Officers only attended the scene after receiving a second call from a different person. |
| Ms Bell later died in hospital from injuries that included broken bones and kidney damage caused by dehydration. | Ms Bell later died in hospital from injuries that included broken bones and kidney damage caused by dehydration. |
| Sir Stephen House, the Chief Constable of Police Scotland, has admitted that his force had "got things badly wrong" over its handling of the tragedy. | Sir Stephen House, the Chief Constable of Police Scotland, has admitted that his force had "got things badly wrong" over its handling of the tragedy. |
| A review into the way the police handle calls in their control centres is to be carried out, examining how control centre systems and staff manage, answer and prioritise calls. | A review into the way the police handle calls in their control centres is to be carried out, examining how control centre systems and staff manage, answer and prioritise calls. |
| The Scottish Conservatives accused Police Scotland of being in "chaos". | |
| Justice spokeswoman Margaret Mitchell said: "Calls are not being dealt with correctly and simple information - which should be at people's fingertips - is clearly not being passed on at a local level." |