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Disneyland Paris faces pricing probe | Disneyland Paris faces pricing probe |
(about 7 hours later) | |
Disneyland Paris is facing a pricing probe following accusations that UK and German customers are being frozen out of certain price promotions. | Disneyland Paris is facing a pricing probe following accusations that UK and German customers are being frozen out of certain price promotions. |
The Financial Times said people in the UK were paying 15% more for one day tickets. | The Financial Times said people in the UK were paying 15% more for one day tickets. |
The European Commission told the BBC that it had "received a number of complaints" from customers. | The European Commission told the BBC that it had "received a number of complaints" from customers. |
A Disneyland Paris spokesman said promotions were seasonal. | A Disneyland Paris spokesman said promotions were seasonal. |
The newspaper said in a report that in some cases French consumers were paying €1,346 for a premium package, while British visitors were charged €1,870 and Germans €2,447. | The newspaper said in a report that in some cases French consumers were paying €1,346 for a premium package, while British visitors were charged €1,870 and Germans €2,447. |
The European Commission is concerned that Disneyland Paris is stopping consumers in some member states from shopping around for the best deals, EC spokeswoman Lucia Caudet told BBC Business online. | The European Commission is concerned that Disneyland Paris is stopping consumers in some member states from shopping around for the best deals, EC spokeswoman Lucia Caudet told BBC Business online. |
Under European law, firms can not stop consumers from doing this, she said. | Under European law, firms can not stop consumers from doing this, she said. |
The BBC understands that consumers in countries including the UK, Germany and Italy have made pricing complaints. | The BBC understands that consumers in countries including the UK, Germany and Italy have made pricing complaints. |
The problem potentially lies in, for example, a UK holidaymaker trying to order a Disneyland Paris ticket from a French website but being unable to pay because they do not have a French credit card. | |
The French government has now been asked to investigate. | The French government has now been asked to investigate. |
A spokesman for Disneyland Paris said that the price of a standard ticket was the same across the European Union market. | A spokesman for Disneyland Paris said that the price of a standard ticket was the same across the European Union market. |
He said that the firm runs different promotions at specific times of year based around, for example, seasonal events and school holidays. | He said that the firm runs different promotions at specific times of year based around, for example, seasonal events and school holidays. |
Customers are not subject to so-called geo-blocking, where promotions are closed to those people whose computers are located in a certain country, the spokesman said. | Customers are not subject to so-called geo-blocking, where promotions are closed to those people whose computers are located in a certain country, the spokesman said. |
But he added that customers would not be able to directly pay for tickets for a promotion for a certain country unless their credit or debit card is registered in that country. | But he added that customers would not be able to directly pay for tickets for a promotion for a certain country unless their credit or debit card is registered in that country. |
"It's an anti-fraud measure," he said. | "It's an anti-fraud measure," he said. |
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