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| Version 0 | Version 1 |
|---|---|
| NatWest customers 'having problems' | NatWest customers 'having problems' |
| (35 minutes later) | |
| NatWest Bank is investigating problems with its online service, after customers complained that payments - including salaries - were not going through. | NatWest Bank is investigating problems with its online service, after customers complained that payments - including salaries - were not going through. |
| Other people have complained that the website is running slowly. | Other people have complained that the website is running slowly. |
| NatWest said it was investigating the issues, but had no other comment to make in the meantime. | NatWest said it was investigating the issues, but had no other comment to make in the meantime. |
| Dozens of customers took to Twitter to express their frustrations, saying that many are due to be paid on Friday. | |
| One customer who said she had gone overdrawn was advised by the bank "not to panic." | |
| 'Unacceptable' | |
| In June, as many as 600,000 customers of Royal Bank of Scotland (RBS) and NatWest suffered late payments. | |
| Salaries, tax credit and benefit payments were all affected. | |
| The delays were criticised by the chairman of the Treasury Select Committee as "unacceptable". | |
| At the time, Andrew Tyrie MP said he would write to the Financial Conduct Authority (FCA) about another "serious IT failure" within the industry. | |
| RBS - which owns NatWest - was also fined £56m by the regulator after a software upgrade in 2012 went wrong. | |
| Up to 6.5 million customers were left unable to access their accounts. |